FAQs for:
Professionals | Offices
- What is Cloud Dentistry?
Cloud Dentistry is a web and app-based marketplace where dental offices and dental professionals like you can connect in real-time through our on-demand scheduling system.
It's free to create an account, and we don't charge placement fees or any markups on your rates. Through settings in your profile, you control when you work, how far you travel and how much you make.
- Do I pay anything to use Cloud Dentistry?
It is completely free for you to use our platform. We do offer background checks for purchase.
- How do I find work?
There are three ways to find work through the platform: (1) booking requests, (2) messaging, and (3) applying to job posts. Here is a brief explanation of the benefits of using Cloud Dentistry: Welcome video for professionals
- I've just created my free profile, How long until I go live?
We have an internal team that reviews your account, makes sure that it is set up for success, and helps you get ready for instant use. It takes 1-2 business days to verify and approve new accounts.
- What are booking requests?
When you set your schedule, dental offices can send work requests specifically to you, for the specific dates and times you designated on your profile. You will receive booking requests via text, email and the mobile app under the bookings tab. Here is a short video: How it works, and what is expected from you
- What are the benefits of keeping my schedule up to date?
There are three main benefits for keeping your schedule up to date.
First, when your schedule is up to date, you receive priority listing in our search results.
Second, you can open specific days/create an assignment proposal for offices you've agreed to work for through the message tab. Simply use the "proposed booking" button on the bottom right-side of your page.
Lastly, booked appointments are eligible for customer support and our guarantee of payment in the event the practice fails to pay you on time.
- Booking requests sound awesome. How do I get them?
To be eligible for booking requests, two things are required.
First, we must approve your profile. If you've submitted all required information (including your hourly rate), your profile will usually be approved within 1-2 business days of account creation.
Second, you must update or confirm your schedule (i.e., the hours you want to work) at least once every 7 days. This helps to ensure that all schedules presented to the dental offices are current and accurate.
- How do I set my schedule?
Opening and closing days on your schedule can be done with just two taps via our mobile app. So, make sure to download our mobile app if you have not already. If you do not have the app, you may edit your schedule by accessing the "EDIT SCHEDULE" button located on your Dashboard page.
- How does guarantee pay work?
If your appointment was booked and confirmed through the booking request system, your booking is protected by guarantee pay. If you are sent home early, you may be eligible to be paid for the number of work hours booked, minus one. Please do not confront the office if you are not paid correctly. Simply take a picture of your check or payment method and send it to service@clouddentistry.com within 30 days to report the issue. Your reimbursement will be paid via our direct pay system and NOT by check. You will need to upload your banking information and W9 onto your account details. You must have a bank account attached for withdrawals.
- An office wants to book me for today, can they?
Yes, but only for times which are later than the current time.
- An office booked me but the address on the appointment is different than where they need me.
This is a problem that should be reported immediately to service@clouddentistry.com. The office has booked you incorrectly. You must be booked for the correct location in order to be covered by our pay guarantees and cancelation reimbursements.
- How do I get paid?
Unless the payment terms state "Cloud Direct Pay", the dental office is responsible for paying you. Payment terms are attached to every appointment request. You are responsible for paying your own taxes. Cloud Direct Pay is a service offices opt in to and cannot be requested by you.
- Is it legal for me to be considered a subcontractor?
We’ve specifically structured Cloud Dentistry such that you can be properly classified as an independent contractor through our platform for short-term assignments; therefore, you would be filling out W9s. Here’s a brief article on the topic, with the actual case law and legal statutes cited and analyzed, so it’s a bit more robust than many of the opinion articles we see written by non-lawyers on this topic: Independent Contractor Myth
- How does Cloud Direct Pay work?
Offices enrolled in this service have the following badge beside their name:
For these offices, Cloud Dentistry issues payment on behalf of the office but you MUST have the appointment request booked through the booking request system. Once you have confirmed the booking, you will receive an instructional email (with Timesheet Copy) detailing exactly how to submit payment. AFTER you’ve submitted your timesheet AND received the payment notification email, you will need to upload your banking information and W9 onto your account details. Please allow 3 business days for your timesheet to be processed by Cloud Dentistry after the timesheet has been uploaded. Once approved, it can take up to 3 business days for the money to be transferred to your bank, however this timeframe will vary based on your financial institution. You must have a bank account to accept these assignments. You may confirm that your timesheet has been uploaded by viewing the upload under the assignment in your “bookings” tab, re-uploading a timesheet once it has already been uploaded will put the timesheet at the end of the queue because it now has a new upload date.
- How do I get my tax documents?
It is best to ask each office if you need to fill out tax forms at your first assignment. Cloud Dentistry only issues 1099s if you earn more than $600 with any of our Partners enrolled in the direct pay program. If an end-of-year form is due, they are emailed by January 31 each year.
- What is the messaging system?Cloud Dentistry messages are similar to text messages. You can access them via the "messages" tab of your mobile app.
- Can I exchange contact information and coordinate assignments through the messaging system?
Our goal with the messaging system is to encourage open communication with dental offices. That said, if you coordinate work assignments through the messenger system, please make sure the office confirms the assignment via a booking, too. Otherwise, you won't be eligible for customer service or our payment guarantee.
- I applied to a job posting. Now what?
Applying to a job post is like leaving your resume at an office that has a job opening. It is not a guarantee of the job. If the office selects you for the assignment, they will either message you back on the messages tab, or they will book you through the system.
- What if my schedule changes frequently? How do I avoid getting requests at times when I am unavailable?
To minimize the chance of a scheduling conflict, we've created a number of tools to allow you to quickly and easily update your schedule. Opening and closing days on your schedule can be done with just two taps via our mobile app. So, make sure to download our mobile app if you have not already.
- Can I hide my profile from certain dental offices?
Yes, if you've worked with a dental office through the platform, and do not want to work for them again or you do not want your current office to see that you are on the platform, you can block them from seeing your profile through the appointments tab.
- Can I negotiate my rate?
The rate you set on your profile is the rate that applies to any appointments booked. Once an assignment is sent, the rate on your profile is locked in for that assignment. You may change it for future assignments sent to you however the previous rate stays for assignments already sent/accepted.
When you propose a booking to an office or apply for part-time or permanent positions, you are free to negotiate your rate.
- What happens if a dental office cancels my assignment?
If an assignment is canceled with less than 24-hours notice and was booked using the booking request system, then you may be eligible for a cancelation fee or partial payment. All payments are processed through our direct pay system. Please report the issue using the complaint button attached to your appointment or contact customer service at service@clouddentistry.com (You must report any issues within 30 days to be eligible for support). Your reimbursement will be paid via our direct pay system and NOT by check. You will need to upload your banking information and W9 onto your account details. You must have a bank account attached for withdrawals.
- What happens if I arrive at an office and the door is locked or I am turned away?
If you were booked through the booking request system, please wait 30 minutes. Our pay guarantee will ensure you are paid for your wait time. Please call the office and send a message through the platform to connect with the office. If after those attempts you are still not in after 30 minutes, please report it to service@clouddentistry.com or use the complaint button attached to the appointment. You may be eligible for reimbursement of half your day, up to 4 hours. If you are let in, your work time will start when it should have. (You must report any issues within 30 days to be eligible for support). Your reimbursement will be paid via our direct pay system and NOT by check. You will need to upload your banking information and W9 onto your account details. You must have a bank account attached for withdrawals.
- What if an office wants to change the hours I confirmed through a booking request?
The current booking cannot be edited as it’s a contract between you and the office. If the office wants to change a booking that is several days in advance, please have the office cancel the original assignment with incorrect hours and create a new appointment request for you to confirm. Please note, if the changes are within 24 hours of the appointment and you do not agree to the shortened day, the office may owe you a cancelation fee. Please contact service@clouddentistry.com.
If the office wants to change the hours on the day of the booking and the office wants you to work more hours than planned, then you can reflect that in your timesheet. If the office asks you to work fewer hours, and that is more than one hour less than you expected, then you may be eligible for guaranteed pay.
- Why am I getting emails about jobs further than I want to go?
These emails are going out to everyone within a broad radius of the office. If you are not interested in going, just disregard the email. There is no need to respond.
- Must I purchase a background check to use Cloud Dentistry?
We offer a 3rd party nationwide check to the professionals that utilize our marketplace; however, these background checks are definitely optional.
If you are not interested, please disregard the email and/or dashboard prompt and know you are not required to purchase one.
- How can I leave a review?
Reviews are automatically triggered after the completion of an appointment created through the booking request system. Appointments arranged by any other method that did not require using the "confirm" button on our system will not be reviewable.
- How can I read my reviews?
You can check your reviews by accessing your full profile here. You can also get there from your dashboard, by clicking on your name printed in big black letters. From there, you'll find your reviews listed at the bottom of the page. On the left are your star reviews, but not everyone leaves feedback. Feedback is found directly to the right of your stars.
- How do I delete/inactivate or take a break from my account?
Although we do not delete accounts, you can inactivate your account by marking your visibility to PRIVATE in your account settings. This will prevent your account from being viewable by offices.
- What does the orange background on the dashboard's "Is your schedule up to date?" mean?
This means your schedule is close to being or is outdated. This will result in your profile displayed further down the results page or not at all. You will want to edit or confirm your schedule here.
- How do I stop receiving emails?
You can change email settings by going to the Notifications page in Settings.
- What if my question is not answered here?
Feel free to contact customer service with any other questions by emailing service@clouddentistry.com.
Offices | Professionals
- What is Cloud Dentistry?
Do you have a staffing problem? Cloud Dentistry makes dental staffing easy with immediate solutions. Cloud Dentistry is a web and app-based marketplace where dental offices and dental staff can connect in real-time through our on-demand scheduling system. Try out as many professionals as you like with ZERO placement or buyout fees. It’s time to try something new that works. Get unlimited access to verified professionals in minutes and never miss a day of production again. Create a free account to view professionals in your area.
- How much does it cost to use Cloud Dentistry?
It's free to create an account and post jobs on our platform.
When you're ready to start working with the professionals in our network, simply purchase a plan to unlock access to your message replies and your job applicants. Paid plans also include on-demand booking of temps, and unlimited part-time and full-time hires.
- Does Cloud Dentistry charge placement fees if I hire someone full or part time?
No. All plans include unlimited temporary, part-time and full-time hires for the covered dental office.
- Can I communicate directly with the professionals on the Cloud Dentistry network?
Yes. Simply hover your cursor over a user's profile and click on the "message" button. Then type and send your message directly to the user's mobile device and email.
- How much does it cost to send messages?
You can initiate messages with professionals and view your message replies by subscribing to one of our plans. Unlimited messaging is included in all of our access plans!
- What is the refund policy?
All purchases are final. To avoid any surprises about what a purchase will include, we let dental offices see all the dental professionals in their area before making a purchase decision. Unfortunately, we do not directly control the professionals and cannot guarantee their willingness to work for any particular dental office or the availability of the professionals.
- How does Cloud Dentistry vet the dental professionals on its platform?
We are a peer-reviewed platform that harnesses the power of the community to screen the professionals on the platform. We also list and verify all state licenses on the professional's profile.
- Do dental professionals have background checks?
Yes, professionals can add background checks to their profiles, which include a national criminal records check, a Social Security number and address history trace, and a sex offender watch-list check. Professionals with a background check on file are denoted by the background check icon:
- Does Cloud Dentistry verify licensure information for professionals on the platform?
Yes. For States that have licenses for the dentists, hygienists and registered dental assistants, we verify that the user's license is active and has not been disciplined for theft, fraud or violence. We do not verify certificates such as those for certified dental assistants or expanded functions dental assistants. You will see which state licenses have been verified on the professionals profile. Example pictured below.
- Why do some Dental Assistants show RDA and some do not?
If you see “RDA” on a professional’s profile, that means their RDA license has been verified.
- How do I know the dental professionals on the site are available to work at the listed times?
When viewing a professional’s profile, you will see their schedule and how recently it has been updated. Days when the professional has been booked or marked themselves unavailable will be grayed-out and not clickable. Days when the professional is available will show the date and available times in blue and be clickable.
- How much does it cost to post a job?
You can post jobs on Cloud Dentistry at no charge. When you receive applicants to your jobs, you can then decide whether to purchase a plan to access those applicants.
- If my job post closes, does my auto-renewal stop?
No, it's always free to post jobs on Cloud Dentistry. Job posts close automatically after 30 days to ensure that all postings are current. Any automatic renewals for active plans are not affected.
- Are professionals allowed to turn down work requests that I send to them?
Yes, dental professionals are allowed to turn down work assignments. Once they confirm a request, however, they are required to attend, minus a documented and approved emergency. All late cancellations and no-shows are public record and can be seen on a professional’s profile.
- What if the hours I booked a professional for have changed?
The current appointment cannot be edited. Please cancel the assignment with incorrect hours and create a new appointment request for the provider to confirm. Please note, if the changes are within 24 hours of the appointment and the provider does not agree to the shortened day, the office may be subject to cancellation fees.
- What happens if I cancel an assignment with a dental professional?
You can cancel assignments with dental professionals via the Appointments page. In some cases, a cancellation fee may apply.
If an assignment is booked, confirmed and canceled all in the same day (during business hours) there is no penalty. If an office cancels an assignment with less than 24-hours' notice, a small fee is automatically charged to the office and remitted to the professional. If the professional is already en route to your location or is turned away at arrival, they are owed half of the hours booked for the day up to 4 hours. For a full listing of cancellation fees, please see our Terms of Use.
- What happens if I send a dental professional home early?
You can send a dental professional home up to one hour early (the grace hour), without penalty, and pay only for the time worked. That said, dental professionals reserve their time for your office; if you send them home more than one hour early, you are responsible for paying the total number of work hours booked, minus the one grace hour.
- What happens if the booked professional fails to attend his/her confirmed assignment?
Less than 2% of the confirmed bookings on the platform result in a no-show. Book professionals on the platform with a strong track record to minimize the chances of failed assignments even further.
In the unfortunate event that your professional no-shows to the assignment, please click on the "no show" button next to the assignment in question to let us know. Professionals that no-show will have a public mark visible on their profile until they can provide dated documentation of a true emergency.
- How can I leave a review?
Reviews are automatically triggered after the completion of an appointment created through the system.
- How can I read my reviews?
You can check your reviews by accessing your full profile here. You can also get there from your dashboard, by clicking on your name printed in big blue letters. From there, you'll find your reviews listed at the bottom of the page. On the left are your star reviews, but not everyone leaves feedback. Feedback is found directly to the right of your stars.
- How do I pay providers?
Our platform is designed to handle payments on your behalf for a nominal fee. No lost checks or headaches. Once you enroll in Cloud Direct Pay, you will receive a badge beside your office name and a confirmation email then it’s just three simple steps. (1) Book a professional through the matching system. (2) Sign the professional's timesheet after the assignment. (3) Cloud Dentistry pays the professional directly as soon as they turn in their timesheet to us. Professionals are required to turn in their own timesheets. While most users prefer the convenience of Cloud Direct Pay, you also have the option of handling payments yourself.
- What tax documents should I collect from the providers?
If you are enjoying the benefits of our Cloud Direct Pay system, we collect W9s on your behalf. If you choose to pay the professionals yourself, the presumption under our Terms of Use is that the professionals will be treated as independent contractors, requiring the collection of W9s. That said, you may instead complete W4s, as long as the professional agrees to this, prior to the assignment. For those not part of Cloud Direct Pay, it is a good idea to collect the tax documents when the professional first arrives to your office, as we do not keep these on file and the professional may not be available for messaging at a later date.
- Is it legal for hygienists to be a subcontractor?
We’ve specifically structured Cloud Dentistry such that you can be properly classified as an independent contractor through our platform for short-term assignments; therefore, you would be filling out W9s. Here’s a brief article on the topic, with the actual case law and legal statutes cited and analyzed, so it’s a bit more robust than many of the opinion articles we see written by non-lawyers on this topic: Independent Contractor Myth
- How do I enroll in Cloud Direct Pay (CDP)?
Please email service@clouddentistry.com and let customer service know you are interested.
- How do I know if I'm enrolled in Cloud Direct Pay (CDP)?
You will have this badge beside your office name.
And "Cloud Direct Pay" will appear in the payment terms for your appointments booked through the system.
- What if my question is not answered here?
Feel free to contact customer service with any other questions by emailing service@clouddentistry.com.