Senior Office Coordinator

Job Summary:
The UMKC School of Dentistry is seeking a customer-service oriented, tech-savvy professional to join our collaborative academic community as a Senior Office Coordinator. This is an exciting opportunity for a creative, detail-oriented individual who enjoys supporting faculty and students while working at the intersection of technology, communication, and design.

In this role, you’ll serve as a key resource for technical and administrative support, particularly for online assessments and instructional technologies. You’ll also play an important role in campus-wide communications, digital content creation, and end-user training. If you enjoy problem-solving, teaching others, and creating engaging digital experiences, you are encouraged to apply.

Primary Responsibilities:
Administer online testing using ExamSoft
Administer and maintain selected online tools, resources, and calendars
Provide end-user assistance with Microsoft Office and Adobe software
Triage and respond to inquiries and collaborate with technical support teams to resolve computer and technology issues
Research, write, and distribute a variety of school-wide email communications
Create, update, and maintain the school’s website content
Develop and publish social media content for the school’s Instagram and Facebook pages
Create and update content for the school’s Digital Signage System
Research, compile, edit, and write administrative and creative correspondence, remarks, presentations, and comprehensive reports

Secondary Responsibilities:
Provide graphic design, art, and photography support
Assist with planning and provide meeting support for school-wide events
Order printing and graphics services
Order and maintain adequate inventory of departmental supplies and equipment

Qualifications:
Bachelor's degree or an equivalent combination of education and experience and at least 2 years of experience from which comparable knowledge and skills can be acquired is necessary

Preferred Qualifications:
A strong customer service mindset and excellent communication skills
Exceptional computer skills with the ability to quickly learn new technologies
Experience providing end-user training and technical support
Demonstrated creativity and attention to detail
Ability to work independently while collaborating with a diverse academic community
Demonstrated ability to multi-task and prioritize
Flexibility with unanticipated projects/assignments
Manage confidential information with discretion
Social Media & web media graphic design and/or management

Anticipated Pay Range: $18.00 - $24.00 per hour, commensurate with education, experience, and internal equity.

Shift Expectations:
This is a full-time (40 hours per week), benefit-eligible, staff position. As an hourly position, this role is eligible for Over-Time and/or Compensatory Time.

Typical on-site office hours are Monday-Friday, 8:00 am - 5:00 pm. Some evenings and weekends may be required as-needed for special events and test scheduling.

Benefits:
This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package designed to support your health, financial security, work-life balance, and professional growth, including:

Health Programs – including medical, prescription, dental, and vision insurance
Retirement Plan (8% match)
Paid Time Off (PTO)
Paid Holidays
Paid Parental and Caregiver Leave
Disability and Life Insurance
Tuition Assistance (75% reduction)
Employee Assistance Program
Wellness Programs

For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.