FRONT DESK COORDINATOR OPENING

Southend Premier Dentistry is a modern, patient-focused dental practice seeking an experienced Front Desk Coordinator to join our growing team. This role is ideal for someone who thrives in a fast-paced dental environment and is confident with insurance workflows, patient communication, and treatment plan presentation.

Key Responsibilities

Greet patients warmly and provide an exceptional first impression

Manage appointment scheduling, confirmations, and recalls

Verify dental insurance eligibility and benefits

Coordinate insurance claims, pre-authorizations, and follow-ups

Present treatment plans clearly and confidently to patients

Discuss financial options, estimates, and payment arrangements

Collect co-pays and patient balances

Maintain accurate patient records in the practice management system

Communicate effectively with clinical and administrative team members

Required Experience & Skills

Minimum 2 years dental front desk experience (required)

Strong knowledge of dental insurance plans (PPOs, basic claim flow, pre-auths)

Experience with treatment plan presentation and financial discussions

Familiarity with dental software (Open Dental preferred)

Excellent communication, organization, and multitasking skills

Professional demeanor with a patient-first mindset

What We Offer

Competitive pay based on experience

Supportive, team-oriented work environment

Modern office in the South End area

Opportunity for growth within a busy, well-established practice

📍 Location: Charlotte, NC
🕘 Schedule: Full-time

If you are detail-oriented, confident with insurance and treatment coordination, and passionate about providing outstanding patient care, we’d love to hear from you.