Patient Care Coordinator

Join a fabulous team where your dental expertise, service-inspired nature, and communication talents will drive a career leaving you smiling from ear to ear at the end of each work day!

Add to that: Generous benefits, intelligent work schedule, and meaningful work.

Palmetto Family Dentistry of Savannah, the private practice of Dr. Lindsay English and her remarkable team, is seeking a Patient Care Coordinator to add their smile and expertise to their workgroup! In this role, you’ll be the warm, welcoming first point of contact—whether in person or over the phone—while expertly managing scheduling, insurance, patient experiences, and communication to ensure both patients and team members have an exceptional experience every day. If you love creating order, connecting with people, and turning everyday moments into something extraordinary, this role is for you!

Our people make our work environment unique. We are a close-knit group that exercises values of kindness, integrity, respect, and everything that comprises teamwork. These treasured values make Palmetto Family Dentistry an amazing place to find purpose in your work and lifelong relationships.
YOUR PEOPLE SKILLS WILL INSPIRE SMILES.

Your role as a Patient Care Coordinator is varied, fast-paced, technical, and lots of fun. Roles and responsibilities include:
• Making an excellent first impression “at hello.”
• Answering the phone, addressing questions, directing calls.
• Scheduling: Crafting a busy and ideally scheduled day for our doctors and dental hygienists. If you enjoy putting a puzzle together, you’ll enjoy our scheduling system!
• Patient “check-in” procedures; dishing out white-glove hospitality while updating registration and notifying the clinical team of the patient’s arrival.
• Cross-trained to support patient “check-out” procedures; earnestly inquiring about the patient’s experience, collecting monies, scheduling next recommended visit.
• Onboarding new patients, sharing first visit expectations and providing information to turn an ordinary call into an extraordinarily positive patient experience.
• Verifying insurance and translating benefits to patients to “up” their coverage IQ.
• Documenting conversations in the chart to keep all team members “in the know.”
• Working closely with all team members so that co-workers and patients all have an amazing day!

WHAT QUALITIES AND SKILLS ARE WE SEEKING IN OUR QUALIFYING CANDIDATES?
• Highly organized: Comfortably and frequently multitasking with a smile.
• Customer service skills: Easily expresses empathy and professionalism.
• Communication skills! Comfortable leading patients into appointment times that help us to help them, discouraging late cancellations, and asking for money when payment is due.
• Fast keyboarding and solid computer skills: Do consider yourself “software savvy”?
• Excellent writing skills: Candidate must demonstrate excellent sentence structure, spelling, and accurate composition so that correspondence to patients is accurate and professional.
• Preference to work in a true team setting.
• Passionate desire to work in dentistry and help others.
• Excellent references.
• Highly organized: comfortably and frequently multitask with a smile.
• At least 2-years of administrative experience in dentistry.

COMPENSATION THAT IS REWARDING AND SUSTAINING: We offer competitive compensation with an array of benefits: 401K, paid time off, and dental benefits for you and your family!

ENJOY AN AMAZING WORK SCHEDULE! This 4-day workweek with an “early out” on Thursday averages between 35-36 hours per week! No evenings, no weekends… Every weekend is a 3-day weekend. You’ll love our schedule designed for work-life balance!

LEARN MORE ABOUT US: https://palmetto-dentistry.com/

READY TO SHOWCASE YOUR RESUME? TWO OPTIONS TO APPLY (read carefully, please!)
1. One routine option is to send your resume to us through Cloud Dentistry.
2. PREFERRED OPTION: Do you want to stand out and be noticed? Showcase your enthusiasm for this position by sending your resume and cover letter directly to our Staffing Consultant’s Gmail:
PRNConsultingINC@gmail.com

Qualifying candidates will receive a response from our Staffing Consultants, Paige Healey and Kelly Miller, with additional application information within 1-3 business days after receiving your resume.

To help us stay organized as we search for another valued member to join our office, we respectfully request no drop offs, direct calls, or faxes to the office. Thank you!

Helpful reminder: Please check your spam or junk folder in case our reply to your resume is misdirected by security settings!