Front Desk Receptionist (Patient Experience and Care Coordinator )

Driven by Skill. Defined by Care.

About Us
The Haven Family & Cosmetic Dentistry is committed to delivering exceptional dentistry while ensuring patient comfort, clear communication, and outstanding service. Our team takes pride in attention to detail and a strong commitment to patient-centered care.

We've created a sanctuary where exceptional dentistry meets absolute comfort. Our mission is to alleviate dental anxiety through personalized care, clear communication, and unwavering commitment to excellence. At The Haven, we perfect every detail while our patients truly rest easy.

Position Summary
The Patient Experience and Care Coordinator plays a central role in managing the patient journey, from initial contact through ongoing care. This position requires a combination of administrative expertise, strong communication skills, and a commitment to creating a positive patient experience. The role includes scheduling, insurance coordination, financial discussions, and maintaining accurate patient records while ensuring the highest level of service.

Responsibilities

Coordinate patient scheduling to optimize care and office efficiency
Serve as the primary point of contact for patients, ensuring clear communication and excellent service
Manage dental insurance verification, coding, billing, and claims processing
Maintain accurate patient records and uphold confidentiality standards
Provide financial coordination, including treatment plan presentation and payment arrangements
Foster a welcoming environment for all patients and address any concerns promptly
Support practice growth through patient engagement and advocacy
Collaborate with the clinical and administrative teams to ensure seamless operations

Qualifications

Minimum 2 years of dental front office experience
Strong knowledge of dental insurance, coding, and billing procedures
Proficiency in dental practice management software
Excellent verbal and written communication skills
Strong organizational skills with attention to detail
Ability to work independently and take initiative
Professional demeanor with a focus on patient care

Benefits

Competitive compensation
Paid time off
Continuing education opportunities
Professional development support
Collaborative team environment

To apply, please reply with your resume. Thank you!

Located in the heart of Gambrills, MD, our practice is more than just a dental office – it's a sanctuary where science meets art, and where your oral health becomes the foundation for overall well-being.

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