Treatment Coordinator

Job Title: Treatment Coordinator

About Us:
Foundation Dental Specialists is a premier specialty dental practice in Pasadena, CA, offering expert care in periodontics, endodontics, and implant dentistry. With a team of 20+ dedicated professionals, we are known for our commitment to clinical excellence, outstanding customer service, and an elevated experience for both our patients and referring doctors. As we grow, we’re reimagining what modern dental surgery should feel like—with a focus on personalized care, advanced technology, and a seamless, patient-centered journey.

Position Summary:
We are seeking a highly motivated, detail-oriented, and results-driven Treatment Coordinator to join our dynamic team. This pivotal, multitasking role requires an individual who can offer exceptional customer service, seamlessly manage the entire patient's journey from scheduling, checking-in, and the treatment acceptance process, including financial coordination and billing. This pivotal role requires a passionate individual who excels at educating patients on necessary treatments and confidently guiding them through the treatment acceptance process. If you are a natural at multitasking and possess a strong ability to foster patient understanding and commitment to their oral health, we encourage you to apply.

Key Responsibilities:
Patient Check-in & Intake: Warmly greet patients, manage the check-in process, verify necessary information, and prepare patients for their appointments.
Scheduling & Coordination: Efficiently manage and optimize the patient schedule, ensuring smooth patient flow and maximizing appointment capacity.
Patient Education: Clearly and effectively communicate treatment plans, benefits, and the importance of recommended hygiene procedures to patients.
Treatment Presentation & Acceptance: Present treatment options with confidence and conviction, addressing patient concerns and overcoming objections to ensure a high rate of treatment acceptance.
Financial Management & Billing: Manage all aspects of patient accounts, including presenting financial arrangements, discussing insurance benefits, processing claims/billing, and collecting patient balances.
Patient Advocacy: Act as a liaison between patients and the clinical team, ensuring all patient questions are answered and concerns are addressed.
Record Keeping: Maintain accurate and detailed patient records, treatment plans, and financial agreements.
Team Collaboration: Work closely with hygienists, dentists, front office staff and back office staff to ensure a seamless patient experience.

Qualifications:
A high energy, a positive attitude and a commitment to providing outstanding patient care.
Exceptional communication and interpersonal skills, with the ability to build rapport and trust with patients.
Proven experience in a dental office setting, preferably in a treatment coordinator or similar role.
Demonstrated success in presenting and securing patient commitment to recommended treatment plans.
Highly organized and detail-oriented, with the ability to manage multiple tasks and priorities effectively.

What We Offer:
Competitive salary and performance-based bonuses
Pay range $28 - 30 / Hour
Benefits package including health insurance, PTO, 401K, and company match
Opportunities for professional growth and development
Supportive leadership and a collaborative, high-performing team
A values-based, patient-centered workplace culture

To Apply:
Please submit your resume and a cover letter outlining your relevant experience and why you are the ideal candidate for this position to junko@foundationdetalspecialists.com.