Treatment & Insurance Concierge (2+ years exp required)

We are seeking a dedicated and organized Dental Office Treatment Concierge to join our team. The ideal candidate will play a crucial role in ensuring the smooth operation of our dental clinic by providing administrative support and excellent customer service to our patients. This position requires a proactive individual with a background in dental front office operations with a strong customer service emphasis, who is comfortable working in a fast-paced environment.

Responsibilities

- Generate a simplified treatment plan and present to patients
- Greet patients upon arrival and assist them with check-in procedures.
- Schedule and confirm patient appointments, ensuring efficient use of the dentist's time.
- Maintain patient records accurately and confidentially using electronic health record systems such as Eaglesoft Practice Management.
- Assist with billing and insurance verification processes, including utilization management tasks.
- Provide support to dental staff during procedures as needed, ensuring all necessary materials are prepared in advance.
- Answer phone calls and respond to patient inquiries regarding services, appointments, and insurance coverage.
- Ensure the dental office is clean, organized, and compliant with health regulations.
- Collaborate with team members to improve office processes and enhance patient experience.

Experience
- Previous experience in a dental clinic setting
- Insurance breakdowns and knowledge of how dental insurance works vs medical
- Strong sales/customer service experience to ethically persuade patient to accept treatment
- Familiarity with dental management practices and electronic health record systems
- Strong communication skills and the ability to work effectively within a team are essential.
- A background as a dental assistant is a plus but not necessary

Join us in providing exceptional dental care while maintaining an efficient office environment! Our office is a practice practice (not corporate) with a great team and excellent perks. The best candidates will be those who will email their resumes directly to info at pinecovedental.com with the Subject: "Pine Cove Dental Rocks!"

Job Type: Full-time

Benefits:
* Dental insurance
* Employee discount
* Paid time off after 1 year (40 hours PTO)

Dental office: 2 years (Required) required - NOT entry-level
Language: English (Required), Spanish (Preferred)