Lead Front Desk Coordinator (FT)

Full-time Lead Front Desk Coordinator position available at our Fort Wayne, IN practice.

Holmes Family & Cosmetic Dentistry is looking for an enthusiastic Full-time Lead Front Desk Coordinator to join our team. The Front Desk Coordinator will be responsible for overseeing and coordinating the front desk activities in the office along with assisting other areas when directed. This position plays a key role in providing excellent customer service, managing patient interactions, and ensuring efficient workflow at the front desk.

The ideal candidate will hold a friendly and professional demeanor, demonstrate excellent communication skills and compassion supporting the patient experience. Works effectively in a team environment. They must be able to communicate well. In fact, must be the best communicator in the practice. The number one responsibility of all employees is patient care and meeting patient needs.


Office Schedule:
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:30 AM - 2:00 PM
Thursday 8:00 AM - 5 PM

Bright Direction Dental is proud to offer a comprehensive benefits package designed to support the health and well-being of our employees. Full-time employees (working 30 or more hours per week) are eligible for medical, dental, vision, and life insurance coverage, as well as access to a variety of voluntary benefits.

In addition, all employees—both full-time and part-time—are eligible for paid time off, holiday pay, and participation in our 401(k) retirement savings plan, which includes a company match.

We are committed to providing valuable benefits to meet the diverse needs of our team.

Requirements
Patient Interaction:
Greet patients and visitors in a friendly and professional manner.
Schedule appointments and maintain the appointment calendar.
Answer phone calls and address inquiries or direct them to the appropriate department.
Verify patient information and insurance details.

Appointment Management:
Coordinate and schedule appointments based on dentist availability.
Send appointment reminders to patients and confirm appointments.
Handle appointment cancellations and rescheduling.
Ensures re-care is being booked.
Follows up with patients on unscheduled treatment plans.

Administrative Tasks:
Maintain accurate patient records and update information as needed.
Handle patient registration and check-in/check-out processes.
Process and verify insurance information.
Collect and record payments for services rendered.
Oversees and participates in collections of aged receivables.

Team Coordination:
Coordinate with dental assistants, hygienists and other staff to ensure seamless patient care.

Problem Resolution:
Address patient concerns and resolve issues related to appointments, billing, or service.
Collaborate with dental professionals to handle patient complaints effectively.

QUALIFICATIONS
Proven experience in a front desk or administrative role, preferably in a dental office.
Strong organizational and multitasking abilities.
Excellent communication and interpersonal skills.
Knowledge of dental terminology, procedures, and insurance processes.
Proficient in using dental office software and general office applications.
High school diploma or equivalent.

PHYSICAL REQUIREMENTS
Must be able to lift up to 15-30 pounds at time.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT
Bright Direction Dental is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to abide by these principles and mandates. Bright Direction Dental prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, traits associated with race, creed, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Bright Direction Dental conforms to the spirit as well as to the letter of all applicable laws and regulations.

Not specified