Treatment Coordinator / Front Desk

Pay: From $23.00 per hour + Bonus

Job description:

Treatment Coordinator — Optima Dentistry at Garland
Full-Time | Monday–Friday | $23 + Monthly Bonus

We are looking for one thing above all else: someone who can close.

Our doctors diagnose great dentistry. Too much of it walks out the door unscheduled. We need a Treatment Coordinator who can sit knee-to-knee with a patient, understand what is actually stopping them from saying yes, and help them get to it.

When a patient sits down with a $6,000 treatment plan, everything else stops and that conversation becomes your job. If you want a role where you clock in, check people in, and go home, this is not it. If you want a front office seat where your closing ability is the whole point — and where it shows up in your paycheck every month — keep reading.

WHAT YOU WILL OWN

Treatment presentation (this is the job):

Present every treatment plan the doctor diagnoses — crown and bridge, implants, full-arch, perio, endo, cosmetic, full on x cases.
Handle the objection behind the objection. "It's too expensive" is almost never about money
Build financial arrangements that work: insurance breakdowns, CareCredit, third-party financing, in-house options
Follow up relentlessly on unscheduled treatment. Most offices let it die after one call. You will not
Own your numbers: case acceptance 90%, same-day starts, dollars presented vs. dollars scheduled
Coordinate with our in-house specialists so patients never get bounced out of the practice mid-plan
Front office (this is the seat):

Greet and check in patients, answer phones, manage the schedule
Verify insurance and benefits, collect at time of service
Keep recall and unscheduled treatment lists worked, not just printed
Support the team however the day requires — we are a practice, not silos
WHAT WE ARE LOOKING FOR

3–5 years minimum in a dental practice, with real treatment presentation experience. Not front desk experience with occasional consults
A documented track record of case acceptance. Know your number and be ready to talk about it
Comfortable asking for the close. Comfortable sitting in the silence after you ask for it
Able to switch gears — close a case at 10:15, answer three phone lines at 10:30, and stay warm through both
Fluent in dental insurance, PPO breakdowns, and third-party financing
Practice management software experience (Dentrix)
Warm, direct, and hard to rattle. Patients should trust you in four minutes
Bilingual English/Spanish is a strong plus in our patient base
WHAT WE OFFER

$23+ base, depending on experience and proven results
Monthly performance bonus tied to case acceptance — your closing shows up in your paycheck, not just your review
Paid vacation after 1 year
Paid holidays
Health insurance stipend
Discounted dental treatment for you and your immediate family
Monday–Friday schedule. No weekends. No on-call
General dentistry, orthodontics, and specialty care under one roof — you can say yes to more patients because we can treat more patients
A doctor team that diagnoses comprehensively and backs you up in the consult room
HOW TO APPLY

Apply through Indeed with your resume. In your message, tell us one thing: the largest case you have ever closed, and how you got the patient to yes. We read every one of those.

Optima Dentistry at Garland | 107 S. First St., Garland, TX 75040

Benefits:

401(k)
401(k) matching
Employee discount
Health insurance
Paid time off
Uniform allowance
Vision insurance
Work Location: In person