DENTAL FRONT DESK RECEPTIONIST

FRONT DESK RECEPTIONIST NEEDED

Location: River Oaks Dentistry
[2036 Westheimer Rd, Suite D, Houston, Texas 77098]

Employment Type: Part-Time / Full-Time

About Us:
Welcome to River Oaks Dentistry, where luxury meets exceptional dental care. As a brand-new, high-end dental office, we pride ourselves on providing a first-class experience for our patients, combining state-of-the-art technology with a warm and inviting atmosphere. We’re seeking a motivated and polished Dental Front Desk Receptionist to join our team and be part of our exciting launch.

Position Overview:
As the Front Desk Receptionist , you will oversee the daily operations of our office, ensuring smooth workflows, outstanding patient experiences, and seamless coordination between the front desk and clinical teams. This role is ideal for a highly organized, detail-oriented professional who thrives in a leadership position and is eager to grow with a new and thriving practice.

Temporary Dual Role:
In the early stages of our practice, we anticipate a lighter patient schedule and may have opportunities arise where you will need to work as a dental assistant. During this time, you will be cross-trained and expected to work in both front desk and dental assistant capacities. This flexibility will be essential to helping us deliver exceptional care and grow our patient base together.
At River Oaks Dentistry, we value team members who share our vision for growth and excellence. As our practice expands, we anticipate opportunities for career advancement, including increased responsibilities and pay. This is an exciting opportunity to grow alongside a new and thriving practice.

Key Responsibilities:
Front Desk Receptionist duties:
- Manage day-to-day office operations, ensuring a smooth and efficient workflow.
- Oversee patient scheduling, insurance verification, billing, and collections.
- Foster a welcoming and positive environment for both patients and staff.
- Act as a liaison between the dental team and patients to address concerns and enhance patient satisfaction.
- Develop and implement strategies to grow the practice and build our patient pool.

Administrative Tasks
- Manage and optimize patient appointments to ensure efficient use of the dentist’s and hygienist’s time.
- Minimize cancellations and no-shows by implementing reminder systems
- Maintain compliance with OSHA and HIPAA regulations.
- Ensure proper sterilization and safety protocols are being followed.
- Keep up with updates to dental regulations and licensing requirements.
- Oversee the accuracy of patient records, ensuring confidentiality.
- Implement and maintain electronic health records (EHR) systems.

Financial Tasks
- Oversee billing processes, including patient payments, insurance claims, and accounts receivable.
- Follow up on unpaid claims or patient balances to ensure timely collections.
- Verify patient insurance coverage and benefits.
- Handle insurance pre-authorizations, claims submissions, and appeals.
- Keep up-to-date with insurance policies and codes.
- Approve vendor invoices and payments.
- Prepare and analyze financial and operational reports, including revenue, expenses, and patient flow.
- Present metrics to the practice owners and suggest improvements.

Patient-Focused Tasks
- Address patient inquiries, complaints, and feedback to enhance satisfaction.
- Explain treatment plans, costs, and payment options to patients.
- Ensure a welcoming, professional environment to improve patient retention.
- Develop and implement marketing strategies to attract new patients, such as online advertising or community events.
- Oversee patient referral programs and social media presence.
- Monitor online reviews and work to maintain a positive reputation.

Operational Tasks
- Maintain vendor relationships to ensure timely deliveries and cost-effective purchasing.
- Ensure the office is clean, organized, and reflects a professional image.
- Oversee maintenance and repairs of office equipment and facilities.
Leadership and Strategy
- Create a positive and productive work environment to boost morale and teamwork.
- Develop and update office policies and procedures to improve operations.
- Ensure all team members understand and adhere to office policies.
- Work with the dentist or practice owner to set goals for patient care, revenue, and growth.
- Implement strategies to achieve these goals while maintaining quality care.

Qualifications:
Education & Certification:
- CPR certification (or willingness to obtain).
- Minimum of 3 years of front desk receptionist experience (required).
- Familiarity with high-end or luxury service environments is a plus.
- Proficiency with OpenDental Management Software.
- Strong leadership and team-building skills.
- Excellent communication, problem-solving, and organizational abilities.
- Financial acumen, with experience managing budgets and office metrics.
- Professional appearance and demeanor aligned with a high-end practice.
- A passion for creating exceptional patient experiences.

Skills & Attributes:
- Exceptional customer service and communication skills.
- Proficiency with dental practice management software (e.g. OpenDental).
- Highly organized with strong multitasking abilities.
- Professional appearance and demeanor consistent with a high-end brand.
- Team player with a positive attitude and strong work ethic.
- Willing to grow with our team.

What We Offer:
- Competitive salary based on experience.
- PTO (to be discussed at interview)
- Employee discount
- Opportunities for professional development and continuing education.
- A supportive and collaborative work environment.
- The chance to be a founding member of an exceptional dental practice.

How to Apply:
If you’re passionate about delivering outstanding patient care in a luxurious setting, we’d love to hear from you! Please message us with your resume.

Join us at River Oaks Dentistry and define the ideal dental experience!