Front Office Receptionist/insurance coordination

We are seeking a friendly, organized, and customer-focused Front Desk Representative to join our dental office team. As the first point of contact for our patients, the Front Desk Representative plays a crucial role in ensuring a positive and welcoming experience for all visitors. This position requires excellent communication skills, a professional demeanor, and the ability to multitask effectively in a fast-paced environment. The ideal candidate will have prior experience in a front desk or customer service role, preferably in a dental or medical setting.

Location: Prestige Dental in Spring, TX

Responsibilities:

* Patient Reception and Greeting
* Collect payments for services rendered and ensure accurate record-keeping of financial transactions.
* Warmly welcome patients and visitors as they arrive at the office.
* Register new patients, gather necessary information, and ensure all required forms are completed accurately.
* Verify and update patient demographics, insurance information, and medical history in the practice management system.

Appointment Scheduling and Management:

* Efficiently schedule appointments for patients in Open Dental, taking into account their preferences and the availability of dental providers.
* Manage the appointment schedule in Open Dental to optimize patient flow and minimize downtime.
* Send appointment reminders via phone calls, emails, or text messages to reduce no-shows and cancellations.

Telephone and Email Communication:
* Handle incoming phone calls, address patient inquiries, and direct calls to the appropriate staff members.
* Proactively make outbound calls to schedule patient visits.
* Respond to emails and online inquiries promptly and professionally.
* Provide accurate and helpful information about dental services, insurance coverage, and office policies.
Other Duties as Assigned.
*Requirements:*
* High school diploma or equivalent; additional education or certifications in dental assisting or office administration is a plus.
* Proven experience as a front desk representative, a customer service role, or hospitality position.
* Familiarity with dental terminology, procedures, and insurance processing is preferred.
* Proficient computer skills and experience with dental practice management software, preferably with Open Dental.
* Excellent communication and interpersonal abilities to interact with patients, colleagues, and third-party partners effectively.
* Strong organizational skills and attention to detail to manage appointment schedules, paperwork, and patient records accurately.
* Ability to remain composed under pressure and handle multiple tasks simultaneously.
* A professional and friendly demeanor with a commitment to exceptional customer service.
Job Type: Full-time

Benefits:

* Dental insurance
* Paid time off
Schedule:
* 8 hour shift
* Monday to Friday
* Weekends as needed

Experience:
* Dental office experience: 1 year (Required)
* Open Dental: 1 year (Preferred)

Language:
* Spanish (Preferred)

Work Location: In person