Office Manager-LUV Braces and Kids Dentistry

About LUV Braces and Kids Dentistry

LUV Braces and Kids Dentistry is a fun, family-owned orthodontic and pediatric dental practice serving the Austin area for more than 12 years. We are committed to providing exceptional dental care in a warm, friendly, and positive environment where children and families feel comfortable, cared for, and valued.

We are looking for an experienced, motivated, and compassionate **Office Manager** to join our growing team. This person will play a key leadership role in managing the daily operations of the practice while helping create an exceptional experience for our patients, families, and team members.

Position Overview

The Office Manager will oversee the day-to-day administrative and operational functions of our orthodontic and pediatric dental practice. This position requires a strong leader who can balance **team management, patient experience, financial performance, scheduling, staff development, and clinical office operations.**

The ideal candidate is organized, energetic, accountable, professional, and comfortable working in a fast-paced pediatric and orthodontic environment.

Key Responsibilities

**Team Leadership & Management**

* Lead, coach, motivate, and develop front-office and clinical team members
* Manage daily staffing, schedules, attendance, and team coverage
* Conduct team meetings and assist with ongoing staff training
* Establish clear expectations and hold team members accountable
* Help create a positive, respectful, team-oriented work environment
* Assist with hiring, onboarding, training, and performance evaluations
* Address employee concerns and workplace issues professionally and promptly

**Practice Operations**

* Oversee daily operations of the orthodontic and pediatric dental office
* Ensure the office runs efficiently and maintains a high level of organization
* Monitor patient flow and minimize scheduling delays
* Coordinate provider and staff schedules
* Maintain appropriate staffing levels
* Ensure office policies and procedures are consistently followed
* Coordinate with doctors regarding operational and patient-care needs
* Assist with maintaining OSHA, HIPAA, and other regulatory compliance

**Patient Experience**

* Ensure every patient and family receives an exceptional experience
* Help resolve patient concerns and complaints professionally
* Monitor patient satisfaction and identify opportunities for improvement
* Promote a friendly, welcoming, and child-focused office culture
* Support the treatment coordinator and front office team in providing excellent customer service

**Financial & Administrative Management**

* Monitor daily collections, accounts receivable, and outstanding balances
* Oversee insurance verification, billing, claims, and patient accounts
* Monitor treatment acceptance and assist with improving case acceptance
* Review practice performance and key financial metrics
* Assist with payroll and timekeeping
* Monitor expenses and help maintain appropriate operating costs
* Work with doctors and leadership to establish and achieve practice goals

**Scheduling & Growth**

* Monitor production and scheduling to maximize provider productivity
* Identify opportunities to improve scheduling efficiency
* Help maintain healthy hygiene, pediatric, and orthodontic schedules
* Monitor cancellations and no-shows
* Assist with recall/reactivation programs
* Support marketing and community outreach initiatives
* Help implement strategies to grow the practice and patient base

### Suggested Qualifications

* **3+ years of dental office management or dental leadership experience preferred**
* Experience in **pediatric dentistry, orthodontics, or a multi-specialty dental practice preferred**
* Strong understanding of dental office operations
* Knowledge of dental insurance, billing, collections, and treatment coordination
* Experience managing and developing a team
* Strong leadership and communication skills
* Excellent organizational and time-management abilities
* Comfortable working with practice management software
* Strong computer skills, including Microsoft Office/Google Workspace
* Ability to understand and monitor practice financial reports and KPIs
* Professional, friendly, and confident communication style
* Ability to handle difficult conversations and resolve conflicts
* Strong attention to detail
* Ability to multitask and remain calm in a fast-paced environment
* Positive attitude and willingness to jump in and help wherever needed
* Must be dependable, punctual, and highly accountable

### Preferred Qualifications

* Dental office management experience
* Experience managing both **clinical and administrative teams**
* Experience with orthodontic and pediatric dental practices
* Experience with dental insurance and claims
* Experience with treatment presentation and case acceptance
* Experience tracking practice KPIs and financial performance
* Familiarity with OSHA and HIPAA compliance
* Bachelor's degree or additional management training is a plus, but not required

What We Are Looking For

We are looking for someone who is more than an administrator—we want a **leader**.

The right person will:

* Lead by example
* Take ownership and accountability
* Communicate clearly and professionally
* Be comfortable making decisions
* Hold themselves and others to high standards
* Build strong relationships with team members
* Create a positive culture
* Be proactive rather than reactive
* Understand that patient experience and team experience go hand-in-hand
* Be willing to step in and help when needed
* Have a genuine passion for working with children and families

Compensation & Benefits

* Competitive hourly compensation: $35–$45/hour based on experience**
* Performance-based bonus opportunity
* Paid time off
* Paid holidays
* Employee dental benefits
* Opportunities for professional development
* Positive, family-oriented work environment
* Opportunity to grow with a successful and expanding practice