Administrative and Patient Care Coordinator

Do you bring a collaborative spirit and a can-do attitude to the table? If you're excited about contributing to the growth of our dynamic team, then you're exactly who we're looking for to join us in the role Administrative and Patient Care Coordinator.

The ideal candidate will be essential in delivering an exceptional patient experience and ensuring each individual receives outstanding care and support throughout their dental journey. This role calls for excellent organizational and communication skills, along with a solid grasp of dental terminology and front office procedures. As the Administrative/Patient Care Coordinator, you’ll serve as the welcoming face and lasting impression of our practice.

About Us

Our office is a privately owned, family-focused practice where southern hospitality meets modern dentistry. We take pride in creating a welcoming atmosphere where patients feel like neighbors, not numbers. From preventive care to advanced treatments, our team is dedicated to helping every patient achieve a healthy, confident smile in a comfortable setting. At Trident Smiles, we cherish the principles of teamwork, respect, positivity, and excellence. Our team takes pride in building genuine relationships with patients while maintaining a fun, supportive workplace.

Responsibilities

• Greet patients warmly and create a welcoming first impression.
• Manage the schedule to ensure an efficient and productive day for the clinical team.
• Discuss treatment plans and financial arrangements with patients confidently and compassionately.
• Verify insurance benefits, submit claims, and follow up on outstanding balances.
• Support patients with scheduling, payment, and general questions both in-person and over the phone.
• Review documentation for compliance with state and federal regulations, including HIPAA to ensure the confidentiality of patient records.
• Collaborate closely with the doctor and clinical team to ensure seamless patient care.

Qualifications

• Prior dental front office experience preferred but not required for the right candidate.
• Experience with Dentrix is a plus.
• Excellent communication and customer service skills.
• Strong attention to detail and ability to multitask.
• Bilingual candidates are encouraged to apply to enhance patient communication.
• A positive, team-oriented attitude and willingness to learn.

Competencies

• Has a desire and ability to work well with the public
• Is organized, motivated, committed and self-directed
• Is able to “get along” with fellow staff members. Treats all with respect and courtesy
• Ability to communicate effectively - expresses thoughts and ideas competently
• Is emotionally and mentally mature, able to engender trust, and always ready to listen
• Increases knowledge and skills through self-study and by attending courses and seminars
• Has dependable job attendance and can be relied on to follow through with assigned tasks

Benefits

• Competitive pay – Because your expertise deserves to be rewarded.
• Supportive team – Join a collaborative, patient-focused practice.
• Paid holidays and paid time off
• Dental benefits
• Revenue participation- unlimited earning potential!
• Continuing education through work at no cost to you.
• Balanced work schedule- Monday-Thursday.

Compensation: $18 - $26 /hour

When you join Trident Smiles, you will be part of a team that always has your back and trusts your expertise.
If you’re looking for a place to grow your career, create that ideal work-life balance, and think this could be a great fit — we'd love to hear from you!