Patient Coordinator

At Dentistry at East Piedmont, we’ve transformed dental visits into an experience of tranquility and comfort. Dr. Ashish Patel founded our practice with a vision: to treat each patient with the same care and attention as a cherished family member. This philosophy is the cornerstone of our soothing, spa-like atmosphere, designed to alleviate the common fears and anxieties associated with dental appointments. We are a cosmetic and general dental office offering a wide range of dental services including oral surgery, implants, cosmetic dentistry and more.

We are seeking a skilled and compassionate Patient Coordinator to join our dynamic dental practice as an integral member of our patient care team. The ideal candidate will have a passion for oral health, excellent communication skills, and a commitment to providing top-notch patient care. If you are personable and enjoy building relationships with patients, this office is the right fit for you! We love what we do and it shows in the pride we take in our work.

The ideal candidate will posses skills such as: exceptional communication, patience, ability to coach, and a professional demeanor.

Job Summary:
You will serve as the main point of contact for all patients and the community. They will answer phones, handle patient inquires, make appointments, and assist with the completion of the patient’s treatment plans. They will be a support person to all staff members and patients while being flexible in handling requests and projects assigned by other staff and/or the Office Manager. All aspects of the job require an exceptional level of customer service and communication skills.

Responsibilities:
-Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner
-Explain treatment plans, procedures, and costs to patients
-Coordinate referrals to specialists or other healthcare providers as needed
-Maintain patient records and ensure accuracy of information
-Assist with billing and financial arrangements for treatments
-Must possess the ability to troubleshoot and resolve problems promptly
-Ability to answer internal and external calls in a friendly and helpful manner
-Schedule, maintain, and confirm appointments
-This role requires computer skills and comfort with navigating multiple applications simultaneously.
-Respond to patient billing, financial, and insurance inquiries and directing them to the appropriate department
-Post charges and payments to patient accounts accurately with extreme attention to detail

A minimum of 1 year experience is REQUIRED and 3 years experience is preferred as well as knowledge of a wide range of dental procedures. Experience with Dentrix and social media marketing is a plus! If you have marketing/social media management experience, please include details of your experience with your application.

Job Type: Full-time

Salary: From $22.00 per hour depending on experience.

Benefits:
401 K benefits
Healthcare benefits
Continuing education credits
Bonus
Employee discount
Flexible schedule
Health insurance
Paid time off
Paid vacation time
Paid training
Uniform allowance

Read our reviews and check out our website at www.SmilesInAtlanta.com

We are in the office Monday, Wednesday and Friday from 6:45 - 3 and Tuesday/Thursday 7:45 - 5 with lunch from 1-2pm.

We look forward to hearing from you!