Treatment Coordinator

FULL TIME TREATMENT COORDINATOR

Pay: $30-40/Hour DOE, Strong Bonus Structure Available tied to sales goal performance.

Required Qualifications:

Minimum 3 year prior experience as a Dental Treatment Coordinator.
Clinical experience in a dental office (Dental Assistant, Hygienist, etc) highly preferred.
Strong understanding of dental terminology, procedures, and insurance.
Excellent verbal and written communication skills.
Proficient in dental practice software (Open Dental).
Bilingual skills are a plus.
Knowledge of third-party financing (Cherry, CareCredit, Sunbit, etc.).
Proficiency in common administrative tools (Google Workspace, Microsoft Office, project management software).

Job Responsibilities:

Patient Communication & Case Presentation

Review proposed treatment plans with patients in a clear and compassionate manner.
Answer patient questions regarding procedures, recovery, costs, and timing.
Emphasize the benefits of proposed treatment and the risks of non-treatment.
Build strong rapport and trust with patients to encourage treatment acceptance.

Financial Coordination

Provide accurate treatment estimates based on insurance coverage and office fees.
Present and explain payment options including third-party financing, office plans, or pre-payment discounts.
Collect deposits or co-payments as required prior to scheduling treatment.
Ensure all financial agreements are documented and signed.

Scheduling & Coordination

Schedule treatment appointments in coordination with clinical and administrative staff.
Track outstanding treatment plans and follow up with patients who have not yet scheduled.
Ensure a smooth hand-off between the clinical team and front office.

Insurance & Authorization Support

Confirm benefits, limitations, and pre-authorizations.
Understand insurance terminology and communicate relevant details to patients.
Help resolve insurance-related patient questions regarding eligibility, estimates, and payments.

Team Collaboration

Collaborate daily with dentists, hygienists, assistants, and front office staff.
Attend team meetings and communicate relevant patient or financial concerns.
Support front desk functions as needed (check-in/check-out, phones, etc.)

*The absence of specific duties in this description does not exclude them from the role if they are similar, related, or logically associated with the position. Additional responsibilities may be assigned or requested by management or executive leadership as needed.*

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or any other characteristic protected by law