Office Manager

Office Manager

Richter Orthodontics is seeking an experienced, motivated, and growth-minded Office Manager to lead our team and help drive the continued success of our practice.

The Office Manager plays a key leadership role in creating an exceptional patient experience, supporting a positive and productive team culture, overseeing marketing efforts, and ensuring the practice operates efficiently and profitably. This person will work closely with the doctor and team to achieve practice goals while maintaining the highest standards of patient care.

Position Summary

The Office Manager is responsible for overseeing the day-to-day operations of the practice and providing leadership, accountability, and support to the team. The ideal candidate is an excellent communicator, a strong problem-solver, highly organized, and comfortable managing both people and business operations.

This position requires someone who can balance outstanding patient service with a focus on team performance, practice growth, marketing, efficiency, and profitability.

Key Responsibilities
Lead, support, and motivate the office team to achieve practice goals.
Oversee daily office operations to ensure an efficient, organized, and productive work environment.
Help create and maintain an exceptional patient experience from the first interaction through ongoing care.
Monitor scheduling, patient flow, and office systems to maximize efficiency and productivity.
Work closely with the doctor to establish, track, and achieve growth and profitability goals.
Oversee the marketing team, including coordination, accountability, priorities, and performance.
Help develop, implement, and evaluate marketing initiatives that support new patient growth and community awareness.
Lead in-office marketing strategies, including patient referral programs, team-driven promotions, community outreach, social media support, and other initiatives designed to increase engagement and attract new patients.
Ensure marketing efforts align with the Richter Orthodontics brand, patient experience, and practice goals.
Monitor marketing results and key practice metrics to identify opportunities for improvement.
Support team accountability, performance, training, and professional development.
Assist with hiring, onboarding, scheduling, and team management as needed.
Help maintain effective communication between team members, patients, the doctor, and the marketing team.
Address patient concerns professionally and work toward timely resolution.
Ensure office policies, procedures, and systems are followed consistently.
Manage administrative and operational responsibilities, including supplies, vendor relationships, and other office needs.
Foster a positive, professional, and team-oriented culture.
Continuously look for opportunities to improve systems, patient service, marketing performance, team performance, and practice profitability.
Knowledge, Skills, and Abilities
Strong leadership and team management skills.
Experience overseeing marketing initiatives or a marketing team.
Ability to develop and implement effective in-office marketing strategies.
Excellent verbal and written communication skills.
Exceptional organizational and problem-solving abilities.
Ability to hold team members accountable while maintaining a positive and supportive work environment.
Strong understanding of customer service, patient experience, and relationship-based marketing.
Financial and business awareness with the ability to understand and monitor practice performance.
Ability to manage multiple priorities in a fast-paced environment.
Professional, dependable, positive, and solution-oriented attitude.
Experience in dental, orthodontic, or healthcare office management is preferred.
Compensation

This position offers a competitive salary plus a performance-based bonus structure tied to practice growth and profitability. Compensation is designed to reward strong leadership and measurable contributions to the continued growth and financial success of Richter Orthodontics.

Join Our Team

At Richter Orthodontics, we are committed to providing exceptional care while creating a positive experience for our patients and a supportive, rewarding environment for our team. We are looking for an Office Manager who is ready to take ownership, lead with confidence, oversee marketing efforts, and help us continue to grow.

If you are an experienced leader who is passionate about building a strong team, improving operations, leading marketing initiatives, and contributing to the growth and profitability of a successful orthodontic practice, we would love to hear from you.