Front Office Coordinator – Patient, Treatment & Financial

Our office is seeking an experienced and versatile Front Office Specialist to join our dental team! This is a unique opportunity for a well-rounded dental professional who is confident working across Patient Coordination, Treatment Coordination, and Financial Coordination.

⭐ IMPORTANT POSITION NOTES
Please review these requirements before applying:
➡️ This is NOT an entry-level position. We are seeking candidates with 3+ years of dental front-office experience.

➡️ Candidates should have hands-on experience in Patient Coordination, Treatment Coordination, AND Financial Coordination.

➡️ Dental office experience is required. Experience in a general medical office without dental experience does not meet the requirements for this position.

➡️ Candidates should be comfortable discussing treatment plans, insurance benefits, patient financial responsibility, and payment options directly with patients.

➡️ This is a FULL-TIME, IN-OFFICE position.

📅 SCHEDULE
Monday–Thursday + Alternating Fridays

🌟 THE IDEAL CANDIDATE WILL HAVE:
* 3+ years of dental front-office experience involving Patient Coordination, Treatment Coordination, and Financial Coordination
* Strong understanding of dental terminology
* Working knowledge of dental insurance, EOBs, treatment plans, and pre-authorizations
* Ability to confidently communicate treatment and financial information to patients
* Excellent communication and interpersonal skills
* Strong organizational skills and attention to detail
* Ability to multitask and prioritize in a fast-paced dental environment
* A positive and professional attitude
* Patient-focused and team-oriented mindset
* Adaptability and dependability
* Confidence working in a busy, fast-paced office

📝 POSITION RESPONSIBILITIES
* Provide an exceptional patient experience by greeting patients, answering phones, checking patients in/out, and assisting with general patient needs
* Manage patient scheduling and appointment coordination
* Verify insurance benefits and assist patients with understanding their coverage, estimated benefits, and financial responsibilities
* Present and explain treatment plans, treatment costs, insurance coverage, and available financing options in a clear and patient-friendly manner
* Coordinate financial arrangements, collect patient payments, obtain signed treatment plans, and ensure patient accounts are accurately maintained
* Monitor and follow up on outstanding treatment, patient balances, and insurance claims
* Submit and track insurance claims and pre-authorizations
* Review patient ledgers and insurance EOBs, identify outstanding balances, and communicate financial information to patients as needed
* Support patient retention and treatment acceptance through consistent follow-up, recall outreach, and communication regarding recommended care
* Assist with patient satisfaction initiatives and encourage patient referrals when appropriate
* Collaborate with clinical and administrative team members to ensure smooth daily operations and a positive patient experience
* Assist with general front-office administrative duties, including scanning, filing, and other tasks as needed
* Maintain patient confidentiality and comply with HIPAA, company policies, and office procedures

💙 BENEFITS OF BEING PART OF OUR FAMILY
* PTO, vacation, and holiday time
* Medical insurance
* Disability insurance
* Vision insurance
* Life insurance
* 401(k)
* Scheduling flexibility
* Competitive pay
* Career advancement opportunities