Dental Operations Manager

About Us:

We are a thriving and patient-centered dental practice committed to excellence in both clinical care and customer service. Our team is passionate, collaborative, and dedicated to creating a positive experience for every patient. We are currently seeking a proactive and experienced Operations Manager to oversee and elevate our day-to-day operations.

Role Overview:

The Operations Manager plays a key leadership role in ensuring the dental practice runs smoothly, efficiently, and profitably. This person will be responsible for overseeing staff performance, maintaining a full and productive schedule, ensuring exceptional patient experiences, and fostering a positive and motivated work environment.

Key Responsibilities:

1. Staff Management & Leadership

Recruit, hire, train, and onboard administrative and clinical staff
Conduct regular staff meetings and performance reviews
Create and maintain weekly/monthly staff schedules to ensure full coverage
Motivate team members to meet individual and team goals
Provide ongoing coaching, mentorship, and conflict resolution

2. Daily Operations & Workflow

Oversee daily operations to ensure smooth patient flow and efficiency
Monitor and improve operational processes and office systems
Ensure treatment rooms, front desk, and communal areas are organized and well-maintained
Maintain compliance with OSHA, HIPAA, and other industry regulations

3. Scheduling & Productivity

Ensure the practice schedule is consistently full and optimized for production
Monitor appointment booking systems and reduce no-shows/cancellations
Collaborate with the front desk to ensure timely follow-ups and reactivations

4. Reporting & Analytics

Run and analyze daily, weekly, and monthly production and collection reports
Track office performance metrics and implement action plans for improvement
Present updates to the practice owner

5. Patient Satisfaction & Retention

Oversee the patient experience from check-in to follow-up
Respond to and resolve patient concerns or complaints professionally
Implement systems to ensure patient satisfaction and long-term retention
Monitor reviews and feedback; ensure a high online reputation rating

6. Strategic Problem-Solving & Initiative

Identify inefficiencies or bottlenecks and develop improvement strategies
Anticipate issues before they arise and take proactive steps to address them
Take ownership of the office’s success and continuously seek ways to grow the practice
What We’re Looking For:

Proven experience in dental (minimum 2 years preferred)
Strong leadership and people management skills
Excellent communication, conflict resolution, and organizational skills
Tech-savvy with practice management software
Ability to manage multiple priorities in a fast-paced environment
A problem-solver who thrives on taking initiative and leading by example
A collaborative mindset with a commitment to growth, for the team and the practice

Bonus Qualifications:

Dental assisting or clinical background (a plus, not required)
Familiarity with insurance verification, billing, and claims management
Marketing and patient outreach experience

What We Offer:

Competitive salary ranging from $52,000 to $72,000 annually, based on experience, alongside benefits including paid time off and a collaborative team environment. If you're ready to make an impact in a fast-paced dental practice, we want to hear from you!

Please do not call or email the office to apply.
Please use the "APPLY" button below to express your interest and provide a resume if you have one.

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