Office Manager / Treatment Coordinator

We are seeking a highly organized, dependable, patient-focused Office Manager / Treatment Coordinator to join a growing, modern private orthodontic practice in the Dallas area.

This is a full-time, permanent position with significant opportunity for professional growth and increased responsibility as the practice continues to expand.

Schedule

Our office operates with a combination of patient-care and administrative days.

Initially, the position will generally average 32–36 hours per week, depending on the clinical schedule and practice needs. Our patient schedule is expanding this fall, allowing the position to naturally grow into a more traditional full-time role.

Flexibility and adaptability are important as the practice continues to grow.

Compensation

$25–$30/hour, based on experience.

About the Role

This is much more than a traditional front desk position.

You will serve as a key point of contact for our patients while helping coordinate new-patient consultations, manage the schedule, and keep the day-to-day operations of the practice organized and running smoothly.

We're looking for someone who enjoys working with people, solving problems, improving systems, and taking ownership of their responsibilities.

Because we are a small, growing practice, everyone is willing to pitch in when needed. At the same time, this role offers considerable independence and the opportunity to grow into greater leadership as the practice expands.

As the practice grows, the role grows.

Responsibilities

Patient Experience & Treatment Coordination
* Coordinate new-patient consultations
* Guide patients and families through the treatment-start process
* Present treatment fees, payment options, and financial arrangements
* Follow up with patients considering treatment using sound judgment and excellent communication
* Provide an exceptional patient experience from the first interaction forward

Scheduling & Communication
* Answer incoming phone calls, texts, and online inquiries
* Schedule new-patient consultations and existing-patient appointments
* Help manage and optimize the clinical schedule
* Anticipate scheduling needs and help keep patient days organized and efficient

Administrative & Office Operations
* Verify orthodontic insurance benefits
* Maintain accurate patient records and documentation
* Assist with patient financial and insurance workflows
* Help manage recall and follow-up systems
* Ensure the office is organized and prepared for upcoming patient days
* Identify opportunities to improve office systems and workflows

Practice Growth
* Help build relationships with referring dental offices
* Assist with marketing and patient-experience initiatives
* Support projects that help the practice continue to grow

Ideal Candidate

We are looking for someone who is:
* Highly dependable with excellent attendance and punctuality
* Organized and detail-oriented
* Friendly, polished, and an excellent communicator
* Comfortable working independently and taking initiative
* Confident discussing financial arrangements with patients and parents
* Able to prioritize, solve problems, and follow through consistently
* Comfortable taking ownership rather than waiting to be told what to do
* Interested in growing professionally and taking on greater responsibility over time
* Happy to pitch in as part of a small, collaborative team

Previous dental experience is strongly preferred. Orthodontic, treatment-coordination, insurance, or dental office-management experience is a significant plus.

Our Culture

We are building a practice focused on exceptional patient care, efficiency, accountability, and continuous improvement.

We value team members who are dependable, proactive, enjoy working with patients, and take pride in doing their job well.

For the right person, this is an opportunity to become an important part of a growing practice and develop into a meaningful leadership role over time.

Practice Type

* Orthodontics