Front Desk Receptionist / Patient Experience Coordinator

At Serene Hills Dentistry, we believe the patient experience begins long before treatment starts. The first voice patients hear on the phone and the first smile they see when they walk through our doors sets the tone for everything that follows.

We're looking for a warm, organized, and service-minded Patient Experience Coordinator (Front Desk Receptionist) to join our growing private practice. This is more than a traditional front desk position—it's an opportunity to help create an exceptional experience for every patient while working alongside a close-knit team that genuinely enjoys what we do.

Serene Hills Dentistry is a locally owned, husband-and-wife dental practice committed to providing outstanding dentistry in a welcoming, relationship-focused environment.

What We're Looking For

Required Qualifications

Minimum 1 year of dental front office experience
Excellent verbal and written communication skills
Professional phone etiquette
Outstanding customer service skills
Strong organizational and multitasking abilities
Positive attitude with a willingness to learn
Dependable, honest, and team-oriented
Comfortable using dental practice management software

Primary Responsibilities
Welcome patients and create a friendly, professional first impression
Check patients in and out efficiently
Answer incoming phone calls with warmth and professionalism
Schedule and confirm appointments
Process payments and assist with financial transactions
Assist with patient forms and administrative tasks
Help maintain an organized, clean, and welcoming reception area
Work closely with the clinical and administrative team to ensure a seamless patient experience
Jump in to support teammates whenever needed

The Ideal Candidate

You are someone who:

Loves helping people and making them feel comfortable
Stays calm and organized during busy days
Pays close attention to detail
Communicates confidently and professionally
Takes pride in your work and enjoys being part of a team
Understands that every interaction helps build trust with our patients
Has experience with fee for service office

Why Join Serene Hills Dentistry?

We believe great team members deserve a great workplace.

We offer:

Competitive compensation based on experience
Paid Time Off (PTO)
Medical and dental benefits
401(k) with employer matching
Annual team outings and office trips
Supportive, family-oriented culture
Modern technology and a beautiful office environment
Opportunities for professional growth and advancement

Position: Full-Time

Office Hours

Monday–Thursday: 7:30 AM – 4:00 PM
Friday: 7:30 AM – 1:00 PM

Compensation
Starting at $25.00 per hour, with higher pay available based on experience and qualifications.

If you're passionate about providing exceptional service and want to be part of a team that truly cares about its patients and one another, we'd love to meet you.