Patient Care Coordinator

Artaza Dental is seeking a dedicated and enthusiastic Patient Care Coordinator to join our professional team! We are a small practice with a big family-feel environment. As a Patient Care Coordinator, you will be our patients' first point of contact, ensuring they receive a warm welcome, the very best patient experience, and a continuum of care. Your responsibilities will include scheduling appointments, managing patient records, and coordinating with our dental team to provide seamless care. We value a positive attitude, excellent communication skills, and a passion for helping others. We would love to hear from you if you are looking for a rewarding role in a supportive and friendly setting!

Our Patient Care Coordinators play a crucial role in maintaining the efficiency of our dental practice. Their primary responsibilities include ensuring the hygiene schedule is fully booked, accurately entering patient information into our data system, addressing patient inquiries, and making re-care calls. Additionally, they are responsible for closing out the patient's appointment, collecting payments, scheduling follow-up visits, and keeping the patients' waiting and front-desk areas organized and well-maintained. Ultimately, a top-performing Patient Care Coordinator will execute all tasks in a manner that guarantees the smooth operation of the practice.

Responsibilities:
• Warmly greet and welcome patients to the practice, fostering positive relationships with both patients and staff. A bubbly and outgoing personality is essential for this role.
• Serve as the primary point of contact by promptly answering incoming phone calls.
• Scheduling, rescheduling, or canceling patient appointments as needed.
• Strong communication and interpersonal skills that effectively interact with patients and staff.
• Schedule follow-up appointments and provide telephonic reminders using the system you have been trained on, such as Dental Intelligence.
• Entering CDT codes for patient appointments. Submitting insurance claims for the dental hygiene schedule, including necessary attachments to ensure payment with first submission.
• Assisting patients with completing forms accurately and timely, before their appointment.
• Preparing patient charts, daily schedules, and other documentation for the dental staff and the hygienist.
• Accurately update and maintain patient records and document recent treatments and procedures.
• Communicating with dental insurance providers to determine patient benefits.
• Verify methods of payment and collect payments as needed.
• Performing general office duties such as scanning, filing, and faxing.
• Assist the team with any task they may have momentarily.
• Follows office protocols and maintains confidentiality of patient information.
• Capable of efficiently managing multiple tasks in a fast-paced environment while maintaining keen attention to detail.
• Professional demeanor and appearance.

Qualifications and Skill Requirements:
• High school diploma or GED required.
• 3 years of customer service experience required.
• 1-2 years of dental front desk experience required.
• Dental Claim filing experience is a plus, but not required.
• Sound knowledge of dental terminology and procedures.
• Proficient in using various software and technology tools, with the ability to quickly learn and adapt to new systems and applications as needed
• Experience using Eaglesoft dental practice management software.
• Working knowledge of general administrative practices.
• Excellent telephone etiquette and customer service skills.
• Exceptional organizational skills.
• Exceptional attendance and punctuality.
• Motivated and eager to undergo training in new and additional office procedures.

Benefits:
• Competitive salary
• Bonus pay opportunities
• Employee and Family Dental Service Discounts
• Opportunities for professional development and advancement

Salary: Commensurate with experience

Equal Opportunity:
We are an equal-opportunity employer and value diversity in our workforce. We do not discriminate based on race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status.

If you’re ready to join a fun, dedicated team and grow in your dental career, we would love to meet you!

Please do not call or email the office to apply.
Please use the "APPLY" button below to express your interest and provide a resume if you have one.