Front Desk/Administrative

Front Desk /Administrative Specialist – Dental Sleep Medicine
We are seeking a positive, caring front desk professional to create a 5-star experience for our patients and professional partners. We are a small privately owned dental sleep medicine practice focused on improving our patients’ overall health and well-being. We treat people with sleep-related breathing disorders and are known for our strong commitment to high quality, collaborative, patient-centered care. As a team, our culture drives everything we do and we are committed to always learning, evolving and being an industry leader in adopting new developments in dental sleep medicine.

As our Front Desk Receptionist, you will set the first impression for our patients, so a professional caring demeanor, outstanding communication skills and excellent customer service skills are imperative. Medical or dental experience is preferred but not required, however you should be comfortable using and learning a variety of technologies and software. It is also important that you are positive, organized and detail oriented. We place high priority on our core values which drive the success of our practice.

Core Values
• Collaborative Teamwork. Work as a team, always striving for excellence, expecting mutual respect and supporting each team member for success!
• Commitment to Learning & Growing. Be adaptive to change, open to learning from experience, and committed to improvement & best patient outcomes.
• Goal Oriented & Focused. Be continually motivated by purpose and inspired by possibilities. Always committed to reaching your individual and practice goals.
• Go Above & Beyond. The bare minimum is never enough. Go the extra mile for the team and stay focused on delivering the best for our patients and each other!
• Integrity. Be true to your word, honor your commitments & always follow through!

Ultimately, the most important thing we look for in team members is a desire to provide an amazing patient experience, and to learn and grow with us, regardless of prior experience.

Key Responsibilities
• Handle receptionist duties, including patient scheduling and provider follow-up
• Manage data entry, organize electronic/paper files and obtain prior authorizations from insurance providers.
• Deliver exceptional customer service to patients, medical professionals, and referring providers via in-person, phone, fax, email and website interactions.
• Assist in marketing and outreach initiatives alongside the office manager
• Collect & manage referral & online new patient intake process.
• Prep & facilitate the daily morning huddle team meeting.

Qualifications & Skills
● Highly motivated with a strong commitment to the practice’s vision and goals.
● Excellent communication, organizational, and problem-solving abilities.
● Positive, team-oriented mindset with a willingness to learn and grow.
● Professional, friendly, and patient-focused demeanor.
● Detail-oriented, self-starter with strong multitasking and prioritization skills.
● Outgoing personality with a drive for professional and personal development.
● Experience in a medical or dental setting preferred.
● Proficiency in MS Word, Excel, and PowerPoint preferred.
● Familiarity with Electronic Medical Records (EMR) systems is a plus.
Benefits
● Competitive compensation based on experience and qualifications.
● Paid Time Off (vacation and sick days).
● Paid holidays.
● Health insurance
● Family Medical Leave.
● Continuing education opportunities.
If you’re looking for a rewarding opportunity in a patient-centered, growing practice, submit your resume and a cover letter outlining why you'd be a great fit for our practice.