Dental Front Desk & Scheduling Coordinator

Dental Front Desk & Scheduling Coordinator

- About us
Located in Austin, TX, Aqua Dental combines patient-centered care with digital workflows to make dentistry easier for both patients and staff. Led by Dr. Chitra Pradeep, our modern practice is home to a tight-knit team that values growth, transparency, and mutual support.

- Position Summary
As the first smile patients see, you’ll manage our front desk, optimize the schedule, and keep administrative workflows running smoothly so our clinical team can focus on care. Your primary responsibility is to monitor and manage the dental schedule and help patients understand their treatment needs and payment options.

- Key Duties and Responsibilities
* Patient Experience: Welcome and check in patients, answering phones and emails with a warm, professional manner.
* Schedule Management: Schedule, confirm, reschedule, and cancel appointments to maximize chair time and provider efficiency.
* Financial Coordination: Verify insurance, calculate co-pays, collect payments, and submit claims. Prepare patient statements and reconcile daily deposits.
* Clinical Support: Support dentists and hygienists with referral coordination, document routing, and helping patients understand their treatment plans.
* Operations: Maintain accurate digital records in compliance with HIPAA; order and track office supplies; and keep the reception area spotless.

- Required Skills and Competencies
* Outstanding customer service and communication skills.
* Computer literacy and the ability to learn practice-management software quickly.
* Strong attention to detail and the ability to multitask in a fast-paced setting.
* Professional demeanor, reliability, and a team-first attitude.

- Qualifications and Experience
* Education: High school diploma or equivalent required
* Experience: 1–2 years of front-office or customer service experience (dental or medical setting preferred).
* Technical: Familiarity with dental software - Opendental is advantageous.
* Certifications: CPR and HIPAA certifications preferred (or willingness to obtain).

- Schedule and Compensation
* Status: Full-Time
* Pay: Competitive hourly rate based on experience- ($25- $30) + bonuses.
* Benefits: Discussed during the interview (e.g., PTO, dental benefits, etc.).

- How to Apply
Please email your resume and a brief note on why you’re excited about this role to Dr. Chitra Pradeep at chitra@aquadentalaustin.com. We review applications on a rolling basis and look forward to meeting you!
Website: www.aquadentalaustin.com