Front Desk / Patient Care Coordinator – Part- Time

Experienced Dental Front Desk / Insurance Coordinator !!!

Ottaviano Dental | West Long Branch, NJ

Ottaviano Dental is a privately owned, growing dental practice in West Long Branch, New Jersey, seeking an experienced, dependable, and motivated Dental Front Desk / Insurance Coordinator to join our team.
As a new practice owner, I'm looking for more than someone to simply fill a position. I'm looking for an individual who wants to become a long-term part of our practice and take ownership of their responsibilities.
We pride ourselves on providing personalized, high-quality dental care in a welcoming, professional environment. I'm looking for someone who shares those values, takes initiative, communicates effectively, and can confidently manage the administrative and insurance responsibilities of a busy dental office.
Dental front desk and insurance experience are required for this position. We are looking for someone who can step into the role with an established understanding of dental insurance, claims processing, and daily front office operations.

Schedule
• Monday: 8:00 AM – 5:00 PM
• Tuesday: 9:00 AM – 7:00 PM
• Wednesday: 9:00 AM – 5:00 PM

Key Responsibilities

Dental Insurance & Claims Management
• Independently verify dental insurance eligibility, benefits, deductibles, maximums, waiting periods, frequencies, and limitations.
• Accurately enter and maintain insurance information, fee schedules, and coverage details in practice management software.
• Understand dental PPO plans, in-network benefits, and patient financial responsibilities.
• Calculate and clearly explain estimated patient out-of-pocket expenses.
• Submit dental insurance claims accurately and promptly, including required radiographs, periodontal charting, photographs, and supporting documentation.
• Follow up on outstanding, rejected, denied, and underpaid claims.
• Prepare insurance narratives, appeals, and supporting documentation for denied claims in collaboration with the treating dentist.
• Review Explanation of Benefits (EOBs), post insurance payments, and identify discrepancies.
• Understand coordination of benefits for patients with primary and secondary dental insurance.
• Monitor outstanding insurance balances and work toward timely claim resolution.

Front Desk & Patient Coordination
• Greet patients professionally and create a welcoming first impression.
• Answer incoming calls, respond to patient questions, and manage appointment scheduling.
• Coordinate treatment appointments and help maintain a productive daily schedule.
• Present treatment plans and explain estimated insurance benefits and financial responsibilities.
• Collect patient payments, copayments, and outstanding balances.
• Maintain accurate patient accounts and assist with billing inquiries.
• Follow up with patients regarding unscheduled treatment and outstanding balances.
• Maintain organized patient records and accurate administrative documentation.
• Communicate effectively with the doctor and clinical team to ensure smooth daily operations.

Qualifications
• Previous dental front desk experience required.
• Strong working knowledge of dental insurance verification, claims submission, and insurance follow-up.
• Experience handling denied claims, appeals, and insurance narratives.
• Familiarity with dental procedure codes (CDT codes), EOBs, and dental billing.
• Experience with dental practice management software; Dentrix Ascend experience is a plus.
• Excellent organizational, multitasking, and problem-solving skills.
• Strong communication and patient service skills.
• Comfortable discussing treatment costs, insurance coverage, and financial arrangements with patients.
• Dependable, punctual, professional, and detail-oriented.
• Ability to work independently, take initiative, and follow through on responsibilities.
• Positive attitude and commitment to teamwork.

What We Offer
• Competitive hourly compensation based on experience.
• A supportive, professional, privately owned practice environment.
• Opportunity to take ownership of front office operations.
• Potential for additional hours as the practice grows.
• A long-term opportunity to become an integral part of a growing dental practice.
• A workplace focused on quality care, professionalism, accountability, and positive patient relationships.