Front Desk Administrator

EXPERIENCED DENTAL FRONT OFFICE AND INSURANCE COORDINATOR

Executive Park Dentistry is growing and expanding, and we are looking for an experienced dental administrative professional to join our close knit dental family.

Our practice is located at 17 Executive Parkway, Brookhaven, GA 30329, right next to Emory Hospital. We provide comprehensive dentistry, including implant placement and restoration from start to finish, Invisalign, oral sedation, cosmetic and restorative dentistry, extractions, endodontics, and traditional bread and butter dentistry. Our technology includes iTero digital scanning, CBCT imaging, and digital X rays.

This position is intentionally flexible because we are interested in finding the right experienced person, not forcing the right person into a narrowly defined job description. The final responsibilities may be shaped around the selected candidate’s strongest experience and where that experience can make the greatest impact within the practice.

We are especially interested in candidates with strong dental insurance experience. However, the ideal candidate will be comfortable working throughout the administrative side of a dental practice.

Candidates must know how to:

• Schedule dental appointments correctly and productively

• Understand procedure lengths and the importance of proper schedule flow

• Schedule diagnosed treatment and follow up with unscheduled patients

• Understand dental terminology and common dental procedures

• Answer phones and communicate professionally with patients

• Manage patient check in and checkout

• Verify dental insurance benefits accurately

• Enter insurance information into the practice management system

• Understand PPO plans, deductibles, maximums, frequencies, limitations, and estimated patient portions

• Prepare and explain treatment estimates

• Present financial arrangements and help patients move forward with treatment

• Collect payments and discuss account balances professionally

• Submit, review, and follow up on dental insurance claims

• Review EOBs and recognize when payments, adjustments, or patient balances require additional attention

• Maintain accurate administrative notes and patient records

• Follow tasks through completion instead of leaving unresolved items for someone else

Depending on the selected candidate’s experience, this position may focus more heavily on insurance coordination, treatment coordination, scheduling, patient accounts, or complete front office operations.

We are looking for someone who:

• Has substantial dental front office experience

• Understands how the entire administrative department works together

• Can recognize problems and take appropriate action

• Communicates clearly with patients, providers, and team members

• Is organized, accountable, and consistent

• Can manage multiple responsibilities without losing important details

• Takes ownership of assigned responsibilities

• Understands that answering the phone and following up with patients are essential parts of patient care

• Is comfortable receiving direction while also working independently

This is not an entry level position. Experience working with Eaglesoft or another dental practice management system is preferred. Strong insurance, claims, collections, scheduling, or treatment coordination experience is a significant advantage.

POSITION DETAILS

• Full time

• Monday through Thursday patient schedule

• 7:45 AM to 5:00 PM

• Friday administrative day with the possibility of remote work

• No weekends

• Competitive pay based on experience

• Paid holidays

• PTO and uniform allowance after 90 days

• Team retreats and opportunities to grow with the practice

We are looking for someone who knows dentistry, understands the responsibility of managing the patient experience from the first phone call through checkout, and is ready to bring meaningful experience to a growing practice.

We can’t wait to meet you!!
Mattie, Practice Manager
618-741-0391
officemanager@executiveparkdentistry.com