Customer Service Expert / Treatment Plan Coordinator

Ponte Vedra Dental Group is looking for an experienced full-time dental front office professional to join our warm, supportive, and patient-focused team.

We are a modern private practice located just 1 mile south of Butler Blvd on A1A. Our focus is providing high-quality care while maintaining a positive and fulfilling work environment. Our team truly values kindness, teamwork, communication, and work/life balance.

We are looking for someone who is organized, dependable, comfortable working with dental insurance and treatment plans, and enjoys building relationships with patients. This position will work alongside two other experienced front office team members, so you will have support and will not be expected to manage the front desk alone.

What We Offer

Monday–Thursday patient schedule, typically 8:00 AM–5:00 PM
One-hour lunch break
No weekends
Most Fridays off, with the option to work a half-day on Fridays for administrative tasks
Support from two other front office team members
Positive, team-oriented work environment
Modern technology, including Dentrix, Dexis sensors, and iTero scanners
Training and opportunities for professional growth
PTO, holiday pay, bonus opportunities, and additional benefits
401(k) with up to a 4% company match after six months
Complimentary dental treatment, with applicable lab fees
Discounted dental treatment and Invisalign for immediate family members
About the Position

This role combines several important front office responsibilities, including:

Checking patients out and collecting payments
Scheduling future treatment and continuing-care appointments
Coordinating the hygiene schedule
Verifying dental insurance benefits
Helping patients understand their insurance coverage and estimated costs
Presenting straightforward treatment plans and discussing financial arrangements
Answering patient questions by phone, text, email, and in person
Working closely with our doctors, clinical team, and other front office team members to keep the day running smoothly

What We Are Looking For

At least one year of dental front office experience
Knowledge of dental terminology and insurance
Experience verifying benefits and discussing patient costs
Experience with treatment plans and financial arrangements
Strong communication and customer service skills
Dependable, punctual, and organized
Comfortable multitasking in a busy dental office
Positive attitude and willingness to support the team
Dentrix experience is preferred

About Our Practice

Privately owned general dentistry practice
Two doctors, two full-time hygienists, two assistants, and three front office team members
Mostly adult and elderly patient base, with some children and teens
Strong focus on high-quality care and the overall patient experience
Established practice that has served the Ponte Vedra community for more than 10 years
Supportive environment where team members are appreciated and encouraged to grow

We take pride in creating an office where patients feel cared for and team members feel supported. Because this position works with two other front office team members, responsibilities can be shared and everyone can help one another during busy times.

We are hiring soon and would love to meet the right candidate. Paid working interviews are available so you can experience our daily flow, meet the team, and decide whether the position feels like the right fit.

If you are looking for a long-term opportunity with a friendly, established private practice that values both its patients and its team, we would love to hear from you.

Job Type: Full-time
Pay: $20.00–$25.00 per hour, based on experience
Location: Ponte Vedra Beach, Florida
Work Location: In person