Front Office Team Member

Front Office Team Member
Richardson, TX
We are a modern, patient-focused dental practice seeking an experienced and detail-oriented Front Office team member to join our growing team.
This position is ideal for someone who enjoys helping patients understand their benefits, ensuring claims are processed accurately, and creating an outstanding patient experience from the first phone call through treatment completion.
Responsibilities
Insurance & Billing
Verify dental insurance benefits and eligibility
Submit and track insurance claims
Follow up on outstanding claims and appeals
Resolve claim denials and payment discrepancies
Post insurance payments and adjustments accurately
Prepare treatment estimates and explain patient financial responsibilities
Maintain accurate insurance information in patient records
Patient Communication
Answer phones and assist patients professionally
Schedule and confirm appointments
Explain treatment plans and insurance coverage
Collect co-pays, deductibles, and balances
Follow up with patients regarding pending treatment and outstanding balances
Administrative Duties
Manage daily schedules and optimize provider productivity
Assist with patient recall and reactivation
Maintain HIPAA compliance and patient confidentiality
Coordinate with clinical team to ensure smooth patient flow
Qualifications
Required
Strong understanding of PPO dental insurance
Experience with claim submission and insurance follow-up
Excellent communication and customer service skills
Strong organizational and multitasking abilities
Professional appearance and positive attitude
Preferred
Experience with treatment coordination and case presentation
Knowledge of major PPO plans
Experience with dental practice management software
Ability to discuss financing options and payment arrangements
Compensation & Benefits
Competitive hourly pay: $21-$28 per hour based on experience
Monthly performance bonus opportunities
Paid holidays
Paid time off
Employee dental benefits
Supportive team environment
Opportunities for growth and advancement
About Us
We are a growing, relationship-based dental practice committed to providing exceptional care and creating a positive experience for every patient. We value teamwork, accountability, professionalism, and a commitment to excellence.
To Apply: Please submit your resume along with a brief description of your dental front office experience and the practice management software you have used.