Treatment Coordinator

🦷 Dental Practice/Treatment Coordinator
Position Snapshot
As the Dental Practice / Business Coordinator, you are the operational heartbeat of our busy pediatric dental practice. You’ll oversee all administrative, financial, compliance, HR, and marketing functions, ensuring the office runs smoothly, families feel welcomed and supported, and the practice continues to grow. This full-time, exempt position reports directly to the Practice Owner or Regional Manager and is based on-site. Occasional evening or weekend hours may be required for community events or special campaigns.

Key Responsibilities & Time Allocation
🧸 Patient Experience & Office Management – 30%
Manage day-to-day operations: scheduling, check-in/check-out, lobby flow, and parent communications.

Maintain a child-friendly, safe, and welcoming office environment.

Address patient concerns with urgency and empathy.

Success Metrics:
✅ ≥ 90% patient satisfaction score
✅ 20% reduction in average patient wait time

💳 Financial Coordination – 20%
Oversee insurance verification, claims submission, and timely payment collections.

Reconcile daily deposits and manage accounts receivable.

Run and interpret month-end financial reports.

Success Metrics:
✅ 100% of claims processed within 30 days
✅ Accounts >90 days past due kept below 5%

👩‍💼 Team Leadership & HR Support – 15%
Supervise front-office and administrative team members.

Coordinate onboarding, licensure/CE tracking, scheduling, and performance feedback.

Foster a supportive, collaborative team culture.

Success Metrics:
✅ Staff retention above 90%
✅ Onboarding and credentialing completed on time

✅ Compliance & Safety Management – 10%
Ensure full compliance with OSHA, HIPAA, and state dental regulations.

Maintain documentation and prep the practice for audits and inspections.

Success Metrics:
✅ Zero compliance violations
✅ Successful audit/inspection outcomes

📣 Marketing & Community Engagement – 15%
Plan and execute local marketing campaigns, school visits, social media, referral outreach, and community events.

Track ROI and manage marketing calendar and materials.

Success Metrics:
✅ 10% annual increase in new patient starts
✅ Timely execution of well-attended community events

📊 Practice Growth & Reporting – 10%
Compile and present weekly/monthly KPI dashboards.

Analyze trends and recommend improvements for efficiency and growth.

Success Metrics:
✅ Accurate, on-time reporting
✅ Clear recommendations leading to measurable improvements

Required Qualifications
Bachelor’s degree in Business Administration, Healthcare Management, Marketing, or related field (preferred)

3+ years of dental office management experience (pediatric preferred)

Expertise in dental insurance billing and reimbursement procedures

Proficient in Dentrix, Open Dental, or similar software, and Microsoft 365/Google Workspace

Skilled in managing social media, coordinating events, and community outreach

Strong leadership, communication, and problem-solving skills

Preferred Skills
Certified Dental Office Manager (CDOM) or similar credential

Prior experience with healthcare/dental marketing

Bilingual (Spanish/English) highly preferred

Core Competencies
Patient-Centered Mindset

Leadership & Team Building

Financial Acumen

Compliance Rigor

Marketing & Community Engagement

Efficient Multitasking

Work Environment & Physical Demands
This is a fast-paced pediatric dental office with high patient volume. The role involves frequent standing and walking, regular computer use, and occasional lifting of supplies (up to 25 lbs).

Compensation & Benefits
Competitive salary commensurate with experience, location, and credentials

Performance-based bonuses

Health, dental, and vision insurance

401(k) match

Paid time off and holidays

Robust professional development opportunities

About Us
We are a warm, vibrant pediatric dental practice dedicated to creating joyful, healthy smiles. Our team is passionate about kindness, community involvement, and continuous improvement. As our Dental Practice / Business Coordinator, you’ll play a vital role in delighting young patients and leading the business to new heights.

🎯 Ready to Make a Difference?
We’re excited to meet a driven, compassionate leader who thrives in a dynamic environment. Apply today and bring your passion for both patients and practice success to our team!

Pediatric and Orthodontic Dentistry

Disposable gowns, Face shields, Goggles, Latex gloves, N95 masks, Nitrile gloves, Regular masks, Respirator mask