Dental Operations Manager / Treatment Coordinator

Dental Operations Manager – Treatment Coordination & Practice Growth

Glow Up Dentistry | Richmond, TX
Pay: $28–$35/hour + Performance-Based Bonuses

Glow Up Dentistry is a growing, privately owned dental practice in Richmond, TX, seeking an experienced Dental Operations Manager who understands how to run a successful practice and drive results.

We're looking for someone who can take ownership of daily operations, lead the front office, increase treatment acceptance, and help grow the practice.

This is not a position for someone who simply manages the schedule or answers phones. We need someone who understands the business of dentistry, recognizes opportunities, follows through, and knows how to get things done without constant supervision.

What You'll Be Responsible For

Practice Operations & Growth

- Oversee daily front office operations and ensure the practice runs efficiently.
- Monitor daily production and help achieve our $5,000 daily production goal.
- Identify opportunities to increase production, improve scheduling, and reduce downtime.
- Track and report key performance indicators (KPIs), including production, collections, case acceptance, and unscheduled treatment.
- Lead the front office team, establish accountability, and ensure daily responsibilities are completed.

Treatment Coordination & Case Acceptance

- Confidently present treatment plans and explain financial options.
- Help patients understand the value of recommended treatment and move forward with care.
- Follow up consistently with patients who have unscheduled treatment.
- Have experience presenting and coordinating high-value treatment cases.
- Maintain strong patient relationships and deliver excellent customer service.

Chart Audits & Revenue Opportunities

- Review patient charts regularly to identify outstanding treatment, overdue hygiene, and missed scheduling opportunities.
- Maintain an organized follow-up system to ensure patients don't fall through the cracks.
- Identify opportunities to improve patient retention and maximize the doctor's schedule.
- Review upcoming appointments to ensure treatment plans, insurance information, and financial arrangements are accurate.

Financial & Insurance Management

- Monitor daily collections and ensure patient payments are collected appropriately.
- Understand PPO, out-of-network, and fee-for-service/cash-pay dentistry.
- Be comfortable explaining insurance benefits, patient estimates, financing, and out-of-pocket expenses.
- Identify outstanding patient balances and coordinate timely follow-up.

Insurance billing and claim submission are handled by the practice owner.

Qualifications

- Minimum 5 years of dental management and/or treatment coordination experience, with significant experience in a privately owned dental practice.
- Proven ability to improve production, collections, and treatment acceptance.
- Strong understanding of PPO, out-of-network, and cash-paying patients.
- Experience managing front office staff and holding a team accountable.
- Comfortable presenting comprehensive and high-value treatment plans.
- Strong organizational skills, attention to detail, and ability to multitask.
- Ability to analyze practice performance and implement improvements.
- Excellent communication and problem-solving skills.

The Person We're Looking For

You're proactive, organized, confident, and dependable.

You don't wait for the doctor to tell you the schedule is falling apart. You already have a plan to fix it.

You don't let treatment plans sit untouched for months. You have a system for following up.

You understand that production, collections, case acceptance, and patient experience all matter.

Most importantly, you take ownership of your responsibilities and follow through.

Compensation & Opportunity

- $27-32/hour, based on experience and proven results.
- Performance-based bonus opportunities.
- Leadership opportunity in a growing, privately owned dental practice.
- Opportunity to make a meaningful impact on practice growth and operations.

How to Apply

Please submit your resume

We're looking for someone who has done this successfully before and is ready to bring that experience to Glow Up Dentistry.