Front Office Coordinator / Treatment Coordinator

Join Our Team at Dentistry of Uptown Charlotte

Now Hiring: Front Office / Treatment Coordinator

At Dentistry of Uptown Charlotte, we’re more than just a dental office, we’re a patient-centered, boutique-style practice committed to excellence in care, comfort, and education. We believe in delivering personalized, relationship-based dentistry, taking the time to help patients feel informed, cared for, and confident in their treatment. Using advanced technology and a thoughtful, evidence-based approach, we strive to create an exceptional experience for every patient who walks through our doors.

We’re currently seeking an enthusiastic, detail-oriented Front Office / Treatment Coordinator to join our close-knit team. This is a unique opportunity to work in an upscale, modern, non-corporate setting where relationships matter and every team member plays an essential role in creating an outstanding patient experience.

What Makes Our Practice Different

• We believe in quality, relationship-based care and meaningful patient interactions.
• Our philosophy is rooted in education, transparency, trust, and long-term oral health.
• We foster a supportive, collaborative environment where your contributions are valued and your growth is encouraged.
• We are a modern, technology-driven practice that emphasizes excellence, communication, and teamwork.

About the Role

As our Front Office / Treatment Coordinator, you will be the face and voice of our practice; greeting patients, coordinating care, and helping create a seamless experience from the first phone call through treatment completion. This dynamic role is ideal for a personable, proactive individual who thrives in a relationship-driven environment and enjoys balancing patient communication, scheduling, treatment coordination, and administrative responsibilities.

Key Responsibilities

• Warmly welcome and check in patients, building rapport and trust from the very first interaction
• Build authentic relationships with patients. We value meaningful connections, personalized care, and treating patients like family
• Answer phones, schedule appointments, and help manage an efficient, productive daily schedule
• Verify insurance benefits, assist with billing questions, and submit dental claims (Open Dental experience is a plus)
• Confidently present treatment plans, financial arrangements, and insurance estimates to patients
• Confirm appointments and proactively optimize the schedule based on practice flow and patient needs
• Assist with day-to-day operational responsibilities, including lab case coordination, perio charting, or occasional administrative/clinical support when needed
• Maintain a clean, organized, and professional front office environment
• Support the team during short-staffed situations or unexpected schedule needs while maintaining an exceptional patient experience

What We’re Looking For

• A warm, professional communicator with exceptional interpersonal skills
• Friendly, confident, and compassionate — especially with patients who may feel anxious or uncertain
• Highly organized, detail-oriented, and comfortable multitasking in a fast-paced environment
• Previous dental office experience strongly preferred
• Familiarity with dental insurance, treatment coordination, and financial presentations
• Experience with Open Dental is a plus
• Prior dental assisting experience is beneficial but not required
• Reliable, punctual, self-motivated, and able to work independently while contributing positively to a close-knit team

Our Benefits

• Excellent Work-Life Balance: Monday - Thursday | 7:00 AM - 3:00 PM (team huddle at 6:45 AM)
• Paid Time Off: 8 paid vacation days annually
• Paid Holidays: 8 holidays per year
• 401(k): Employer-matched retirement plan
• Dental care for employee and immediate family
• Convenient Uptown Parking: Paid parking garage (123 S Church St.)
• Continuing Education Support: Growth and professional development opportunities
• On-Site Fitness Amenities: Weight room, cardio equipment, steam room, and locker facilities

How to Apply

If you’re a motivated, people-oriented professional who takes pride in helping patients feel comfortable, informed, and genuinely cared for, we would love to hear from you.

We look forward to welcoming the right person to the Dentistry of Uptown Charlotte family.