Administrative Assistant/Insurance Coordinator (Periodontics)

We are seeking a warm, bubbly, and highly adaptable administrative assistant to join our growing private practice in Southwest Austin, where we provide the highest quality periodontal and dental implant care using state-of-the-art technology, advanced biologics, and a strong commitment to an exceptional patient experience.

The ideal candidate is outgoing, caring, dependable, and professional, with strong customer service skills and confidence using electronic dental records and billing software (Dentrix Ascend experience a plus). This role requires someone who can confidently and compassionately navigate all patient interactions—whether patients are anxious, frustrated, emotional, pushy, or simply in need of extra care and reassurance—while maintaining professionalism, poise, and a calm, solution-oriented approach.

We are looking for someone who is eager to learn, open to coaching, and committed to understanding and supporting the doctor’s vision, the mission of the practice, and the day-to-day needs of both the doctor and office manager. You will play an essential role in creating a seamless front office experience, contributing wherever needed, and helping support a practice culture built on compassion, teamwork, accountability, and excellent patient care.

Our office is open Tuesday through Friday with early Fridays, and offers a relaxed, modern setting overlooking the hills. We also provide team perks such as breakroom snacks, birthday celebrations, holiday lunches, and team social hour.

If you are someone who wants to be part of a supportive dental family, thrives with responsible autonomy in a team environment, and is genuinely dedicated to the mission and values of the practice, we would love to meet you.

Key Responsibilities & Skills:
Manage insurance processes, including filing claims, submitting required information/letters and following up on claim status
Monitor and respond to emails, including patient referrals and website inquiries
Send, track, and verify completion of new patient paperwork prior to appointments
Verify insurance benefits for new patients and accurately enter into electronic records
Communicate effectively with referring offices regarding radiographs and necessary documentation
Schedule new and existing patients for exams, hygiene visits, and surgical procedures
Assist in maintaining a productive and efficient schedule by helping fill openings and optimize treatment days
Greet and check in patients with a warm, professional, and welcoming demeanor
Answer phones with excellent customer service and clear communication
Accurately transfer information from doctor notes into exam and surgical letter templates for referring providers
Assist with marketing efforts, including visiting referring offices to deliver snacks, goodies, and referral materials
Maintain strong organization and multitasking abilities in a fast-paced environment
Collect payment, assist with collections when needed
Assist with treatment plan presentation when needed
Be familiar with financing options and how to access to assist patients
Be familiar with scanning checks and how an EOD report is run
Be familiar with pulling AR report especially with regards to pending insurance claims
Be familiar with how/when to send patients to collections
Assist with EOD and EOW duties

Preferred Qualifications
Experience with Dentrix Ascend (preferred but not required)
Cross-training in additional front or back office responsibilities is a plus
Job Type: Full-time

Benefits:
Employee discount
Free parking
Happy hour
Health savings account
Paid time off

Pay: $26.00 - $29.00 per hour depending on experience

Please answer the following application questions:
Are you able to commute to West Lake Hills in West Austin?
This is NOT a remote position. Are you prepared to work in-office?
Do you have experience with Dentrix Ascend(front office)?
Tell me about any experience in a periodontal or oral surgery office.
Tell me about your experience/confidence working with Microsoft word.
Tell me about your experience with inputting dental treatment plans and presenting treatment plans.
Tell me about your experience with filing dental and/or periodontal insurance claims? How do you manage claims needing more information? Claims rejected? Please explain.
Tell me about your experience in customer service. What do you do to ensure a patient has a great experience in the office? Also, how do you manage difficult patients - anxious, emotional, upset?

License/Certification:
BLS Certification (Preferred)
Registered Dental Assistant (Preferred)
Work Location: In person

Please kindly answer all the application questions and attach your resume to be considered for the position. We look forward to talking with you more about the position!