Operations and Treatment Coordinator

At Stang Family Orthodontics - or as our patients call us, "SO" - our team is known for being warm, upbeat, and genuinely obsessed with making Orthodontics fun for the whole family.

We are looking for an Operations and Treatment Coordinator- someone who's equal parts organized rockstar and people-person, ready to be the friendly face and steady hand behind our patients' treatment journeys and our office's day-to-day hustle.

The Operations and Treatment Coordinator is often the first friendly face our patients see and a key point of contact throughout their Orthodontic journey. This role blends administrative tasks with treatment coordination - welcoming New patients, managing the schedule, presenting treatment plans, and guiding families through financial and insurance details. This role is perfect for someone who is a team player, loves working with people, and enjoys helping patients feel confident and cared for throughout their Orthodontic journey!

Responsibilities:

-Welcome patients and provide an exceptional experience!
-Answer phones, texts, and emails and manage the daily appointment schedule
-Confirm and reschedule appointments to keep the schedule running smoothly
-Present Orthodontic Treatment plans and clearly explain Orthodontic options to patients and families
-Review financial arrangements, payment plans, and insurance benefits with patients
-Support daily administrative tasks and office flow
-Communicate professionally with patients, families, and dental offices
-Maintain accurate patient records and account information
-Collect payments and manage outstanding balances as needed

We're Looking For Someone Who Is:
-Friendly, outgoing, dependable, and professional
-Highly organized with great attention to detail
-Excited to assist with community outreach, events, reviews, and practice marketing
-Comfortable discussing financial and insurance information with patients
-A strong communicator and team player!!

Requirements:
-Previous dental or medical office experience required
-Experience with Practice Operations and/or Treatment coordination strongly preferred
-Familiarity with Dental/Medical practice management software a plus
-If this sounds like you, we'd love to add your experience and energy to our growing team!

Benefits:

401(k)
401(k) matching
Employee discount
Gym membership
Health insurance
Paid time off
Profit sharing
Retirement plan