Dental Treatment Coordinator & Insurance Specialist

Local Start Dental is a non-profit dental office and training center in Durham, NC. We are professional, fast-paced, and customer-centric. Our Mission is to restore smiles and confidence for our underserved neighbors while advancing the clinical skills of dental professionals. Our Vision is to be a state-of-the-art dental treatment and training center focused on high-quality tooth replacement services for veterans, the elderly, and low-income or impoverished adults throughout the Triangle and, eventually, across North Carolina.

Our work environment includes:

Modern dental clinic setting
Dental training center
Full on-site dental lab
Growth opportunities
Non-Profit
Our company is seeking a Treatment Coordinator to partner with their Dentists to help gain a financial and/or clinical commitment from the patient to start the ideal treatment plan. Some job duties that are associated with helping gain a treatment commitment from the patient are assisting low-income patients with their applications, coordinating treatment plans, utilizing financial options, educating patients on their treatment options, and maintaining a balanced treatment schedule for the clinicians. The ideal candidate has experience as a treatment coordinator and strong dental insurance experience to confidently present treatment plans, verify benefits, maximize reimbursements, and guide patients through their financial options. The Treatment Coordinator will also assist with administrative tasks, including scheduling and confirming appointments, gathering patient information, following up with patients, collecting patient balances, and assisting patients through the financial application process.

Responsibilities:

1. Gain a financial and/or clinical commitment from the patient to start the diagnosed dental treatment plan.

2. Use Local Start’s best practices, resources, tools, CE courses, and financial options to assist patients in making the best possible decision for their unique wants and needs.

3. Coordinate patient fees and verify dental insurance, Medicaid, and VA benefits while determining CE course and pro-bono eligibility to ensure accurate coverage, billing compliance, and clear financial communication with patients.

4. Properly use Dentrix software to maintain accuracy in patient records.

5. Consistently document the result of patient consultations, schedule future appointments, collect payments, and follow up with patients on outstanding treatment plans or balances.

6. Help students find appropriate solutions in order to complete their needed treatment.

7. Consistently market to the local community to increase patient flow through business-to-business marketing and local community events.

8. Identify and implement operational best practices in partnership with the Office Manager, Clinical Director, and Executive Director.

9. Keep supervisor informed of current tasks, progress, and support needed.

10. Maintain an appropriate professional appearance in line with company policies

11. Ensure compliance with company policies, as well as State, Federal, and other regulatory bodies.

12. Maintain a professional and respectful attitude at all times.

13. Report weekly to the Front Office Supervisor and Office Manager detailing accomplishments, areas for improvement, goals, and effectiveness of systems.

14. Participate in morning huddles, team meetings, and any additional needed meetings as scheduled.

15. Other duties/responsibilities as assigned.

Schedule: 8:30 am - 5:00 pm (Monday through Friday)

Job Type: Full-time

Benefits:
- Dental insurance, Health insurance, Vision insurance
- Paid Time Off, Holiday Pay
- Retirement Plan
- Uniform Benefit

Pay
$19-$23/hour