Front Office Team Member

We are looking for someone who is warm with patients, confident leading the front office, and sharp with accounts receivable. If you love running a tight ship, keeping the schedule full, and turning aging AR into paid claims, we want to meet you.

You will be the first point of contact for patients and the operational backbone of the practice. This role is ideal for someone who thrives in a busy environment, takes ownership, and enjoys improving systems.

Benefits available:

Medical, dental, and vision insurance
Paid time off and paid holidays
Health and wellness coverage to support your needs

What you will own:

Patient experience and front office excellence
Deliver a welcoming check in and check out experience
Handle phones with confidence and professionalism
Keep patient flow smooth and communication clear
Insurance and billing

Verify insurance and benefits before appointments
Answer billing questions and collect patient payments
Maintain accurate records and HIPAA compliance
Accounts receivable and follow through

Work aging AR consistently and strategically
Follow up on unpaid claims, denials, and missing information
Track claims status, document actions, and escalate when needed
Improve collection rate and reduce days in AR over time

What we are looking for:

3 or more years of dental front office experience required
Strong AR and claims follow up experience required
Proficiency in Dentrix
Knowledge of billing, coding, collections, and insurance workflows preferred
Excellent communication and phone etiquette
Bilingual is a plus
This role is perfect for you if

You take ownership and do not need to be chased
You enjoy fixing problems and tightening processes
You can confidently talk insurance and money with patients
You bring positive energy while staying detail focused