Front Office / Patient Care Coordinator

Front Office Admin / Patient Care Coordinator:

About the Role
At Westheimer Lakes Dental, you are not just answering phones. You own the schedule, drive patient flow, and help patients move forward with treatment.

What You’ll Own

Schedule Performance:

Keep provider schedules full, including same-day and short-call fills
Reduce cancellations and no-shows
Maintain strong confirmation rates

Patient Conversion:

Turn inbound calls into booked appointments
Convert diagnosed treatment into scheduled visits
Follow up consistently on unscheduled treatment

Revenue Support

Review treatment plans and financial options with patients
Collect payments and manage patient balances
Help drive case acceptance

Front Office Operations

Manage daily front desk flow
Manage Open Dental scheduling and patient records
Keep communication tight across the clinical and admin teams

Key Metrics You’ll Be Measured On

Schedule utilization
Case acceptance
Unscheduled treatment follow-up
Daily collections vs. production
Call-to-appointment conversion rate

What We’re Looking For:

1+ years of dental front office or treatment coordinator experience
understanding of PPO insurance and patient financing
Proven ability to fill schedules and support production
Confident communication skills by phone and in person
Organized, fast, and detail-focused

Ideal Candidate:
Take ownership without being told
Follow up pending items and see through completion or until the job is done
Are comfortable discussing money with patients
Like hitting targets and improving performance

Compensation

Competitive hourly base, based on experience
Performance bonus tied to:
Schedule utilization
Case acceptance

Office production

Schedule:
Part-time or full-time
3–4 days per week
Specific days based on office schedule

Why This Role:

Growing practice with room to step into a lead front office manager role
Direct impact on practice growth and performance
Clear expectations and measurable results