Call Center Representative (Bilingual) – Pediatric Dental Office

The Children's Dental Group is seeking a friendly, organized, and patient-focused Dental Call Center Representative to join our growing team. If you thrive in a fast-paced environment, enjoy helping patients, and have exceptional communication skills, we'd love to hear from you!

Position Summary

The Dental Call Center Representative serves as the first point of contact for our patients, providing outstanding customer service while managing a high volume of incoming and outgoing calls. This role is essential in maintaining a full hygiene schedule, addressing patient and parent concerns, and ensuring every patient has a positive experience.

Qualifications
- Bilingual (English/Spanish) required
- Previous dental office or dental call center experience preferred.
- Excellent verbal communication and active listening skills.
- Strong customer service and conflict-resolution abilities.
- Ability to multitask and remain organized in a fast-paced environment.
- Experience with Open Dental is preferred.
- Knowledge of dental terminology, insurance, and hygiene recall systems
- Positive attitude, reliability, and strong attention to detail.

Primary Responsibilities
- Answer a high volume of inbound calls professionally and efficiently.
- Make outbound calls to confirm appointments, schedule recalls, and follow up with patients.
- Schedule hygiene recall appointments and proactively work to keep the hygiene schedule full.
- Address parent and patient questions, concerns, and requests with empathy and professionalism.
- Coordinate appointments based on provider availability and patient needs.
- Maintain accurate patient records and document all communications.
- Respond promptly to voicemail messages and missed calls.
- Collaborate with clinical and administrative teams to ensure seamless patient care.
- Uphold patient confidentiality and comply with HIPAA regulations.
- Deliver exceptional customer service that reflects our commitment to outstanding patient care.

Position is full-time, eligible for medical/dental/vision benefits after 90 days.
Working hours are Monday-Thursday 7:45AM-4:15PM, Friday 7:45AM-2:15PM.
Pay range is $15-$17/hr and is based on experience.

To apply, please respond to this post with resume and salary request.
Resumes and salary requests may also be sent to kiahk@tcdgonline.com