Receptionist/Front Office Staff - Private Family Owned Practice

About Us:
Schaumburg Dentistry is a private, family-owned general dental practice in Schaumburg, IL. We are passionate about providing high-quality, comprehensive dental care while building lasting relationships with our patients and creating an environment where our team genuinely enjoys coming to work.

Our philosophy is simple: do what we can to protect, preserve, and restore teeth. We believe in taking a thoughtful, personalized approach to dentistry rather than rushing through appointments or treatment. We give each patient the time and attention they deserve, taking the time to listen, educate, and develop treatment plans that are right for them.

We provide a wide range of comprehensive services, including Family Dentistry, Preventative Dentistry, Cosmetic Dentistry, Invisalign, Emergency Dentistry, and Advanced General Dentistry. Our five-operatory practice is supported by a team of 11 dedicated professionals who work together to provide exceptional patient care and a positive experience from the moment a patient walks through our doors.

One of the things we are most proud of is our office culture. We strive to create a calm, positive, and supportive environment for both our patients and our staff. We believe that when our team enjoys working together and feels valued, that energy naturally carries over to the patient experience. Our staff truly enjoys being part of our practice, and we are looking for someone who will bring that same positive attitude, professionalism, teamwork, and commitment to patient care.

As a private practice, we value collaboration, open communication, and doing things the right way—not simply the fastest way. We are looking for a professional who wants to be part of a close-knit team, build meaningful relationships with patients and coworkers, and grow alongside a practice that genuinely cares about the quality of care we provide.

If you are looking for a dental office where patient care comes first, your contributions are valued, and you can enjoy the people you work with, we would love to have you join the Schaumburg Dentistry team.

Position Overview:
A rapidly expanding, patient-centered dental practice is seeking a full or part-time front desk staff to support our team and ensure exceptional patient experiences. This role is essential to the smooth operation of our office, and we are looking for someone who is professional, organized, and friendly, with a strong commitment to customer service.

The ideal candidate has excellent communication skills, strong attention to detail, and the ability to manage multiple responsibilities efficiently. Experience in a medical or dental office is a plus—but we are happy to train a motivated, fast-learning candidate who is eager to grow with us. We maintain a positive, respectful office culture and offer goal-oriented bonuses, team outings, and opportunities for professional development.

Responsibilities:
- Warmly greet patients, visitors, and clients while ensuring a welcoming environment
- Manage a multi-line phone system, answer inquiries, and schedule appointments for dental providers
- Check patients in and out, ensuring accurate documentation and smooth patient flow
- Learn and utilize Dentrix dental software to manage records, appointments, and billing
- Submit insurance claims and follow up on outstanding accounts and payments
- Verify patient insurance benefits and communicate copays and coverage clearly
- Collect and process patient payments and maintain accurate financial records
- Perform general clerical duties including data entry, filing, proofreading, and managing correspondence
- Maintain organization of the reception area and support office management tasks such as supply inventory
- Prepare and organize financial arrangements for treatment plans
- Assist with administrative tasks such as typing reports, managing office communications, and supporting customer-service initiatives
- Uphold professionalism, confidentiality, and HIPAA compliance at all times
- Contribute to a positive team culture and maintain strong, friendly relationships with staff and patients

Requirements:
Strong computer skills; proficiency with Microsoft Office, Google Workspace, and general data entry
Ability to quickly learn new software, including Dentrix
Excellent organization, multitasking ability, and attention to detail
Outstanding customer service and professional communication skills
Experience with multi-line phone systems and calendar management preferred
Basic math skills to calculate patient copays and balances
Ability to handle confidential information with discretion and professionalism
Willingness to learn, adapt, and support the team in a fast-paced environment
Previous experience as a receptionist, administrative assistant, or in office management is preferred but not required

Office Hours:
Monday: 8:00 am – 5:00 pm
Tuesday: 8:00 am – 5:00 pm
Wednesday: 11:00 am – 8:00 pm
Thursday: 11:00 am – 7:00 pm
Two Saturdays per Month: 9:00 am – 2:00 pm

Contact Us:
Please submit your resume online for consideration. If you'd like to contact us directly please do so via email at marissa.panarese@gmail.com.

Pay: $24.00 - $30.00 per hour

Benefits: Health Insurance, 401K with Matching, PTO, Dental Benefits, and Employee Discounts