Customer Service Expert / Treatment Plan Coordinator

We are seeking an experienced full-time front office professional to join our warm, supportive, and patient-focused dental team. Our modern private practice provides high-quality general dentistry in a positive environment where kindness, teamwork, communication, and work/life balance are truly valued.

In this role, you will help keep the office running smoothly by checking patients out, collecting payments, scheduling future treatment and hygiene visits, verifying dental insurance benefits, and helping patients understand their coverage and estimated costs. You will also present treatment plans, discuss financial arrangements, and answer patient questions by phone, text, email, and in person. This position works closely with doctors, clinical staff, and two other front office team members, so you will have support throughout the day.

We are looking for someone who is organized, dependable, and comfortable working with dental insurance and treatment plans. Strong communication and customer service skills are important, along with a positive attitude and a willingness to help the team. At least one year of dental front office experience is preferred, and Dentrix experience is a plus.

We offer a Monday–Thursday schedule, no weekends, most Fridays off, PTO, holiday pay, bonus opportunities, 401(k) with company match, dental benefits, and opportunities for growth. Our team values a friendly atmosphere where both patients and staff feel supported.

If this sounds like the kind of practice and position you’ve been looking for, we’d love to hear from you. Please apply and send us a short message telling us why you think you would be a great fit for our team.