Dental Front Desk & Insurance Verification Coordinator

Send resume to:blushdentalandorthodontics@gmail.com

Position Summary:
The Dental Front Desk & Insurance Verification Coordinator is responsible for managing patient interactions at the front office while ensuring accurate and timely dental insurance verification. This role plays a key part in delivering excellent patient service and maintaining efficient office operations.
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Key Responsibilities:
Front Desk Duties:
• Greet patients warmly and provide exceptional customer service
• Answer phones, schedule appointments, and manage the daily schedule
• Check patients in and out, ensuring all information is accurate
• Collect co-pays, balances, and process payments
• Maintain patient records and ensure confidentiality (HIPAA compliance)
Insurance Verification:
• Verify dental PPO insurance eligibility, benefits, and coverage prior to appointments
• Break down benefits including deductibles, maximums, frequencies, and limitations
• Communicate insurance details clearly to patients and clinical team
• Submit pre-authorizations when needed
• Coordinate with insurance companies regarding claims and coverage questions
Administrative Support:
• Assist with treatment plan presentations and financial arrangements
• Follow up on outstanding insurance claims and patient balances
• Maintain accurate documentation in dental software (e.g., Open Dental, Dentrix, Eaglesoft)
• Ensure smooth communication between front office and clinical staff
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Qualifications:
• Previous dental front office or insurance coordination experience preferred
• Knowledge of dental insurance plans (PPO, HMO)
• Familiarity with dental terminology and procedures
• Strong communication and organizational skills
• Experience with dental practice management software
• Ability to multitask in a fast-paced environment
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Skills & Attributes:
• Detail-oriented and highly organized
• Friendly, professional, and patient-focused
• Strong problem-solving skills
• Ability to explain insurance benefits in a simple, clear way
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Work Environment:
• Fast-paced dental office setting
• Requires sitting, phone use, and computer work for extended periods

Office Hours:
Mon - Thursday 7:45AM - 5 PM
Friday 7:45 a 4:30pm

Job Types: Full-time

Pay: Negotiable

Benefits:
Employee discount
Paid time off
Paid training

Schedule:
Monday to Friday
No weekends

Experience:
Dental: 1 year (Required)

Ability to Commute:
Houston, TX 77096 (Required)

Work Location: In person

Experience:
General Dental Office: 1 years (Required)
Spanish Speaker (Preferred)
Open Dental Software (Preferred)