Front Office Star Wanted: Help Us Grow a Brand-New Pediatric Practice

About Us
Tiny Tree Smiles Pediatric Dentistry is a new, start-up pediatric dental practice in Milpitas, led by Dr. Jessica Ton ("Dr. Jessica"), a board-certified pediatric dentist. We believe kids deserve unhurried appointments, so we take our time with every child and every family. We're growing, and we're looking for team members who want to grow with us and help build a practice families love coming back to.
About the Role
You are the first voice and face families meet. We're looking for someone with a great personality who loves building rapport, especially with new families calling to learn about us, and who can turn those calls into scheduled visits. You'll also own the insurance and financial side of the front office: verifying benefits, reading EOBs, and presenting treatment plans with confidence and care. As a start-up, every new family matters, so your work has a direct hand in growing the practice.
This position starts as a temporary assignment so we can work together and get to know each other. For the right fit, it becomes a permanent, full-time position.
What You'll Do
• Answer incoming calls warmly, build rapport with prospective families and convert inquiries into booked appointments
• Follow up with new-patient leads and families with unscheduled treatment
• Schedule and confirm appointments, keeping the schedule full and running smoothly
• Verify insurance eligibility and benefits, including frequencies and limitations, before appointments
• Read and interpret EOBs, post payments, and follow up on claims
• Explain in-network and out-of-network benefits to parents in plain, reassuring language
• Coordinate and present treatment plans: estimated insurance coverage, deductibles, patient portion and financing options
• Greet families, handle check-in and check-out, and collect payments
• Keep patient records accurate and protect patient privacy under HIPAA
• Lead Marketing initiatives by visiting schools, day care and surrounding offices.
What We're Looking For
• 2+ years of dental front office experience
• Hands-on experience with insurance verification, frequencies and limitations, and EOBs
• Comfortable presenting treatment plans and talking with parents about costs
• A great personality and high emotional intelligence: you read people well and make them feel heard
• Highly organized, with strong follow-through and attention to detail
• Computer-savvy and able to type accurately with minimal errors
• Confident with the basic math behind estimates, copays and deductibles
• Loves small talk and naturally puts parents and kids at ease
• California RDA license, preferred
• Experience with Archy or another dental practice management system is a plus
Why Join Us
• Be part of a start-up practice from the ground floor and help shape how it grows
• A real voice in building our front office systems and patient experience
• A warm, small-team environment focused on kids and families
Perks
• Paid sick leave
As a growing start-up, we expect our benefits to expand as the practice grows, and we're excited to build them with our team.
Tiny Tree Smiles Pediatric Dentistry is an equal opportunity employer.