Scheduling and patient coordinator

Scheduling Coordinator / Patient Coordinator

The Maryland Oral Surgery Group and Implant Center

📍 Upper Marlboro/Bowie, Maryland

Are you highly organized, confident on the phone, and passionate about creating an exceptional patient experience?

The Maryland Oral Surgery Group and Implant Center is seeking a dynamic, polished, and results-driven Scheduling Coordinator / Patient Coordinator to join our high-end Oral & Maxillofacial Surgery and Implant Center.

This role is ideal for someone who thrives in a fast-paced surgical environment, understands urgency, communicates with confidence, and can guide patients from their first phone call through treatment scheduling and financial readiness.

We are looking for someone who can help maximize same-day opportunities, improve case acceptance, and ensure patients are emotionally, physically, and financially prepared for treatment.

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Position Overview

The Scheduling Coordinator / Patient Coordinator serves as the first impression of the practice and plays a critical role in patient conversion, scheduling efficiency, and treatment follow-through.

This team member will:

* Coordinate consultations and surgeries
* Prioritize same-day appointments when appropriate
* Screen and qualify patients
* Help patients understand treatment timelines and financial responsibilities
* Ensure surgical readiness
* Assist in converting consultations into scheduled treatment

This is not a passive front desk role.
We are seeking someone proactive, detail-oriented, compassionate, and highly motivated by performance and patient outcomes.

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Key Responsibilities

Patient Scheduling & Coordination

* Answer incoming calls professionally and confidently
* Schedule consultations, surgeries, emergency visits, and follow-up appointments
* Prioritize same-day consultation and treatment opportunities when clinically appropriate
* Optimize provider schedules for productivity and efficiency
* Coordinate implant consultations and full-arch cases with urgency and professionalism
* Confirm appointments and reduce no-shows through proactive communication

Patient Screening & Readiness

* Screen patients for:
* Financial readiness
* Insurance eligibility
* Medical/surgical readiness
* Sedation requirements
* Treatment urgency
* Verify required documentation, referrals, imaging, and insurance information before appointments
* Ensure patients understand pre-operative instructions and financial expectations

Treatment Coordination

* Review recommended treatment plans with patients
* Discuss scheduling timelines and next steps after consultations
* Assist patients with financing options and payment arrangements
* Coordinate same-day treatment opportunities when possible
* Follow up on unscheduled treatment and incomplete cases
* Help improve case acceptance and patient conversion rates

Front Desk & Administrative Duties

* Maintain accurate patient records and scheduling systems
* Communicate effectively with clinical and administrative teams
* Manage multi-line phones and patient flow
* Maintain professionalism and confidentiality at all times
* Provide a luxury, concierge-style patient experience

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Qualifications

Preferred Experience

* Dental, oral surgery, periodontal, orthodontic, plastic surgery, or medical scheduling experience preferred
* Experience with treatment coordination and insurance verification strongly preferred
* Experience scheduling surgical or implant procedures is highly desirable

Skills & Attributes

* Strong communication and customer service skills
* High emotional intelligence and professionalism
* Ability to multitask in a fast-paced surgical environment
* Strong organizational and follow-up skills
* Confidence discussing finances and treatment scheduling
* Ability to handle sensitive patient conversations with empathy and authority
* Detail-oriented with strong computer skills
* Team player with a positive attitude and growth mindset

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Ideal Candidate

The ideal candidate:

* Is polished, warm, and professional
* Understands urgency and patient psychology
* Can confidently guide patients toward treatment
* Is highly organized and solutions-oriented
* Thrives in a high-performance, patient-centered environment
* Wants to grow with a leading Oral Surgery and Implant Center

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Compensation & Benefits

* Competitive pay based on experience
* Bonus opportunities based on performance and scheduling metrics
* Growth opportunities within the practice
* Positive, team-oriented environment
* Opportunity to work in a state-of-the-art Oral Surgery and Implant Center