Patient Care Specialist

This role is designed for someone who is confident in patient communication, highly organized, detail-oriented, and capable of managing a detail oriented, fast-paced environment without sacrificing professionalism or patient experience.

We are not looking for someone who simply answers phones or schedules appointments. We are looking for a strong communicator who understands how to guide patients through treatment, build trust, manage financial conversations confidently, and contribute to the overall efficiency and growth of the practice.

Our office is built around compassionate care, honest treatment recommendations, and a high standard of professionalism. Every team member is expected to contribute positively to the patient experience and office culture.

Responsibilities
- Present and finalize treatment plans with patients confidently and professionally
- Verify insurance benefits and accurately communicate financial responsibilities
- Coordinate closely with doctors and clinical staff to ensure seamless patient flow
- Manage scheduling efficiently while maintaining production goals
- Handle patient concerns and financial discussions with professionalism and empathy
- Maintain detailed and accurate documentation
- Support front office operations and assist in maintaining office organization and accountability
- Deliver exceptional customer service from check-in to check-out

Qualifications Required:
- Minimum 3 years of dental front office or treatment coordinating experience
- Strong understanding of dental insurance and treatment presentation
- Experience working in a detail oriented fast-paced dental environment
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Ability to remain composed and efficient under pressure
- Professional appearance and demeanor
- Reliable attendance and punctuality

Preferred:
- 3 years minimum experience
- Cosmetic or high-end private practice experience
- Proven ability to improve treatment acceptance and patient retention

This role is best suited for someone who:
- Takes pride in professionalism and accountability
- Is proactive rather than reactive
- Learns quickly and adapts easily
- Understands the importance of patient experience and office efficiency
- Can balance compassion with confidence during financial conversations
- Works well independently while contributing positively to the team

This is a high-responsibility role within the practice, and we are looking for someone who can meet high expectations consistently.

Compensation & Benefits:
- Competitive hourly pay based on experience and capability
- Performance-based bonus opportunities
- PTO and additional benefits available
- Supportive and growth-focused team environment