Dental Treatment Coordinator - Front Office

About us
We are professional, agile, transparent, and patient centric dental office. We have a great culture that is based on respect and many of our current employees have worked here for more than 10 years. We have state of the art equipment like CBCT, CEREC, Digital Scanner, Itero, 3D printer, etc. We are also doing face Aesthetics.

**Job Summary:**
Description
Our outstanding dental practice is seeking an exceptional Dental Front Desk / Treatment Coordinator for an opportunity to join our dedicated team. This position has an attractive bonus structure on top of hourly pay.

Who We Are
The Treatment Coordinator / Front Office will be under the direct supervision of the owner. The
front office coordinator functions to aid the team in coordinating patients for dental
services. One key component of this position is coordinating treatment plans.

Who We're Looking For
We are looking for a experienced treatment coordinator / front office person with experience in Eagle soft. This candidate needs to also be knowledgeable in dealing with insurance companies.

Responsibilities
• The Front office / Treatment Coordinator’s main job responsibility is to clearly explain treatment options and related costs and work with insurances and Eaglesoft.
• The Treatment Coordinator is a liaison between the doctor and the patient and assists in the gathering of information in the new patient experience, as well as coordinating a treatment plan with the doctor and presenting it to the patient.
• They are knowledgeable about the treatment and timelines, and they are prepared to negotiate financial arrangements with the clients.
• The Treatment Coordinator provides a calm and warm environment for patients who are otherwise anxious and concerned about how to afford dentistry.
• They also coordinate, as needed, with other offices who share in the care of patients, making sure referrals and correspondence are received and followed up on.
• The Treatment Coordinator may also be responsible for some internal accounting duties that support the practice’s goals for profitability.
• They must be able to communicate well. In fact, the Treatment Coordinator must be the best communicator in the practice.
• The number one responsibility of all team members is patient care and meeting patient needs.
• This guide outlines responsibilities that must be accomplished daily, weekly, and monthly. • Additional responsibilities may be required, as needed.
• In-depth knowledge of dentistry and ability to describe procedures in simple language
• Present case fees and financial options to patients to facilitate the decision to say “yes.”
• Present or co-present the treatment plan and consent.
• Educate patients, as necessary, regarding their dental benefits.
• Determine dental benefit eligibility, limitations, and payment estimates necessary to facilitate financial arrangements.

We are looking for
• Superb communication skills
• Familiarity with Eaglesoft
• Customer service skills
• Self-directed
• Excellent telephone skills
• Influencing/negotiation skills
• Organizational skills
• Familiarity with ADA codes
• Creative problem-solving skills
• Keen understanding of scheduling and financial systems
• Ability to function within a team environment as a supportive and positive contributor
• Ability to work independently
• Ensure patients understand their treatment plan.

Job Type: Full-time
Schedule: M-F
8 hour shift
Supplemental pay types:
Bonus opportunities