Patient Care Coordinator - Front Desk Admin - Fulltime or Part time

Front Office Admin / Patient Care Coordinator:

About the Role

At Westheimer Lakes Dental, you are not just answering phones. You help drive the patient experience, support schedule performance, and keep the office running smoothly from first contact through treatment completion.

This role is primarily front office focused. However, candidates with dental assisting experience or an active DA/RDA license who are comfortable helping clinically when needed are strongly encouraged to apply.

What You’ll Own:

Schedule Performance:

Keep provider schedules full, including same-day and short-call fills
Reduce cancellations and no-shows
Maintain strong confirmation rates

Patient Conversion:

Turn inbound calls into booked appointments
Convert diagnosed treatment into scheduled visits
Follow up consistently on unscheduled treatment

Treatment Plan & Financial Coordination

Present treatment plans and explain recommended treatment to patients
Review treatment costs, insurance estimates, and payment options
Help patients understand financing and payment arrangements
Support case acceptance and scheduling of diagnosed treatment

Revenue Support

Collect payments and manage patient balances
Help drive office production and collections
Monitor unscheduled treatment opportunities

Front Office Operations:

Manage daily front desk flow
Manage Open Dental scheduling and patient records
Keep communication tight across the clinical and admin teams
Clinical Support (Optional / Bonus Skillset)

Candidates with dental assisting experience or an active DA/RDA license may also:

Assist with room turnover and clinical flow
Support providers during busy periods
Help improve communication between front and back office teams

Clinical support experience is a plus, but not required for this role.

Key Metrics You’ll Be Measured On

Schedule utilization
Case acceptance
Unscheduled treatment follow-up
Daily collections vs. production
Call-to-appointment conversion rate

What We’re Looking For

1+ years of dental front office, treatment coordinator, or dental office experience
Understanding of PPO insurance, treatment planning, and patient financing
Confidence discussing treatment costs and financial arrangements with patients
Proven ability to fill schedules and support production
Confident communication skills by phone and in person
Organized, fast, and detail-focused

Bonus Qualifications (Not Required)

Experience with Open Dental PMS
Dental assisting experience
Active DA or RDA license
Experience supporting both front and back office operations
Ideal Candidate

You:

Take ownership/initiative without being told
Follow up on pending items through completion
Are comfortable discussing treatment and financials with patients
Like improving systems and hitting targets
Work well in a fast-paced team environment

Compensation

Competitive hourly base, based on experience

Performance bonus tied to:
Schedule utilization
Case acceptance
Office production

Schedule:

Part-time or full-time
2–4 days per week
Specific days based on office schedule

Why This Role

Growing practice with room to grow into a Lead Coordinator or Office Manager role
Direct impact on practice growth and patient experience
Clear expectations and measurable results
Opportunity to work closely with leadership in a growing PPO-focused practice

Practice type