Full-Time Dental Front Desk Assistant/Insurance & Billing Coordinator

Full-Time Front Desk Assistant/Insurance & Billing Coordinator

Pay Range: $18.00-$25.00/hour, based on experience
Schedule: Various Weekdays, Tuesday evenings, Saturday (1-2/month)

At Ocean Grove Family Dentistry, we are dedicated to providing exceptional, patient-centered dental care in a warm and welcoming environment. Our team thrives on collaboration, organization, and a shared passion for making our patients smile. We are looking for a reliable, friendly, and experienced front desk assistant who specializes in dental insurance and billing to keep our front office running efficiently.

Job Summary:
As the first point of contact for our patients, you will set the tone for their visit. This dual-focused role involves managing the daily flow of the front desk while overseeing the office's dental insurance verification, claim submission, and billing systems. The ideal candidate has strong multitasking skills and structural knowledge of dental terminology.

Key Responsibilities:
Front Desk and Patient Relations:
-Greet patients warmly upon arrival, manage the check-in/check-out process, and handle incoming phone calls.
-Proactively manage the daily schedule to optimize patient flow and maximize provider productivity.
-Present and review comprehensive treatment plans, out-of-pocket estimates, and financial options with patients.

Insurance Coordination and Billing:
-Perform detailed insurance verifications and breakdowns of benefits prior to patient appointments.
-Prepare, cross-code (using accurate CDT codes), and submit electronic and paper insurance claims daily.
-Actively follow up on aging claims, handle denials, and submit pre-authorizations with necessary diagnostic documentation (e.g., X-Rays, narratives).
-Process patient payments, manage accounts receivable, send statements, and make collection calls as needed.

Qualifications and Skills
-Experience: Minimum of 1-2 years of experience working the front desk in a dental office (Preferred but willing to train).
-Billing Expertise: Proven track record handling dental insurance claims, pre-determinations, and billing collections (Preferred)
-Proficiency with dental practice management systems such as Softdent (Preferred).
-Knowledge: Firm understanding of dental terminology, clinical structures, and insurance coding.
-Attributes: Exceptional communication, customer service, and organizational skills with a keen attention to detail.

Benefits and Perks
-Competitive hourly pay based on experience
-Health insurance for full-time employee
-Paid Time Off and paid holidays
-401(k) Matching Program
-Employee dental discounts for you and your immediate family