We're Hiring! Patient Experience & Treatment Coordinator

We're Hiring! Patient Experience & Treatment Coordinator

Pampered Smiles Dentistry | Richmond, TX

$15–$18/hour + Performance-Based Bonus Opportunities

Full-Time | In-Office

Are You a People Person Who Loves Creating Exceptional Experiences?

At Pampered Smiles Dentistry, we're redefining what it feels like to visit the dentist.

Our philosophy is simple: Intentionally Elevated Care, Every Visit.

We're looking for a warm, confident, polished, and motivated individual who knows how to make people feel welcomed, valued, and cared for.

Dental experience is a plus, but exceptional hospitality and communication skills are what matter most to us.

If you've worked in luxury hospitality, concierge services, high-end retail, customer relations, or consultative sales, we'd love to meet you!

What You'll Do

- Create a warm, welcoming, and memorable experience for every patient.
- Manage patient check-in, checkout, phone calls, and appointment scheduling.
- Build meaningful relationships with patients and earn their trust.
- Present treatment estimates and explain financing and payment options with confidence and empathy.
- Help patients navigate financial and scheduling concerns so they can move forward with recommended treatment.
- Coordinate appointments for Invisalign, cosmetic dentistry, and restorative care.
- Collect payments and maintain accurate patient records.
- Collaborate with our virtual administrative team to ensure a seamless patient experience.
- Help maintain an organized and productive schedule.

You're Our Ideal Candidate If You...

- Have a natural gift for connecting with people.
- Are confident, personable, and comfortable discussing money.
- Have strong hospitality, customer service, or consultative sales skills.
- Know how to listen, understand concerns, and offer thoughtful solutions.
- Are professional, organized, dependable, and detail-oriented.
- Take initiative and enjoy being accountable for results.
- Are comfortable learning new technology and systems.
- Have a positive attitude and genuinely enjoy helping others.

Previous dental experience is NOT required. We're willing to train the right person!

What We Offer

- $15–$18/hour, based on experience and qualifications.
- Performance-based bonus opportunities.
- Training in dental systems, treatment coordination, and patient financing.
- A supportive, patient-centered team environment.
- Opportunities to develop your skills in patient relations and treatment coordination.
- The chance to help patients achieve healthier, more confident smiles.

Why Join Pampered Smiles?

We believe exceptional dentistry deserves an equally exceptional patient experience.

From thoughtful amenities to personalized attention, every detail of our practice is designed to make patients feel comfortable, confident, and genuinely cared for.

We're not looking for someone who simply answers phones and schedules appointments.

We're looking for someone who makes people feel special, builds trust, and turns great conversations into lasting patient relationships.

Ready to Join Us?

Apply through Cloud Dentistry and tell us about your experience in hospitality, customer service, or sales.