Dental receptionist

Overview
We are seeking a professional and detail-oriented Dental Receptionist to join our dental practice. The ideal candidate will serve as the first point of contact for patients, manage appointment scheduling, handle insurance verification, and maintain accurate patient records. This role requires excellent communication skills, proficiency with dental and medical office management systems, and a strong understanding of healthcare documentation and terminology. Experience with electronic health records (EHR), Dentrix dental software, and familiarity with HIPAA regulations are highly valued. Prior clinic or dental office experience are preferred to enhance patient service delivery.

Duties

Greet patients warmly and provide exceptional front desk customer service
Schedule, confirm, and reschedule patient appointments using Dentrix
Verify insurance coverage and perform insurance eligibility checks.
Manage patient check-in and check-out processes efficiently
Collect payments, process medical billing, and perform collections as needed
Review and update patient medical records ensuring accuracy and compliance with HIPAA standards
Handle multi-line phone systems with professional phone etiquette
Maintain organized filing systems for paper and electronic records
Support clinic staff with administrative tasks such as data entry, typing (including 10-key typing), and document management using Microsoft Office tools
Ensure compliance with health information management protocols and assist in maintaining accurate care plans and medical records
Requirements

Proven experience in a dental office setting.
Strong knowledge of dental terminology.
Familiarity with Dentrix dental office management software is preferred
Excellent computer skills including Microsoft Office Suite (Word, Excel) and data entry capabilities.
Knowledge of HIPAA regulations to ensure patient confidentiality and data security
Exceptional organizational skills with attention to detail in documentation review and record keeping
Strong communication skills with professional phone etiquette.
Ability to handle multiple tasks efficiently in a fast-paced environment while providing outstanding patient service
This position offers an opportunity to be an integral part of a dedicated dental team committed to providing high-quality patient care through efficient administrative support.

Job Type: Full-time

Benefits:

401(k) matching
Employee discount
Paid time off
Uniform allowance
Work Location: In person