Treatment and Scheduling Coordinator

Orthodontic Treatment & Scheduling Coordinator – Limestone Hills Orthodontics

Limestone Hills Orthodontics is growing, and we’re looking for a Treatment & Scheduling Coordinator (TC) to be the friendly, well‑organized “first impression” for our patients—guiding them from their very first phone call through a successful start of treatment. If you love combining hospitality, organization, and a dash of sales savvy, we’d love to meet you!

Why You’ll Love This Role

Competitive pay + performance bonuses

Earn an additional bonus for every patient who starts treatment after your presentation—rewarding you directly for great patient experiences and strong case acceptance.

A supportive, upbeat team culture with plenty of growth opportunities

State‑of‑the‑art digital practice and streamlined systems that make your job easier

Generous in‑office orthodontic, dental, and continuing‑education benefits

Compensation: Salary commensurate with experience plus per‑start bonus potential (details discussed in the interview).

Core Responsibilities

Treatment Coordination Scheduling & Front‑Desk Support (some days)

• Welcome new patients, explain the practice workflow, and build rapport from the first interaction. • Answer phones, triage inquiries, and schedule/reschedule all patient appointments. Keep an eye on off hours patient texts.
• Prepare for and assist in new‑patient exams (records, iTero scans, photos, X‑rays).
• Optimize the doctor’s and clinical team’s schedules for productivity and patient convenience.
• Present treatment plans and financial options clearly and confidently; handle fee discussions, deposits, and financing paperwork (CareCredit, in‑house plans, insurance estimates).
• Confirm appointments, manage recall and observation lists, and follow up on no‑shows/cancellations.
• Track pending treatment and follow up (email/text/phone) to convert consults to starts.
• Maintain accurate patient demographics and insurance information in the practice‑management software.
• Coordinate with the Revenue Cycle Management (RCM) manager on insurance pre‑authorizations and payment posting.
• Collect co‑pays and maintain an accurate daily ledger; prepare end‑of‑day reports.
• Monitor monthly case‑acceptance metrics and collaborate with the doctor on growth strategies. •

Assist with basic office tidying, supply inventory (in conjunction with the lead assistant), front‑desk presentations and dental office visits that enhance our brand.

Success Indicators & Bonus Opportunities

Case Acceptance: You’ll receive a tiered bonus for every patient who signs a contract and begins active treatment.

Schedule Productivity: Recognition and rewards for maintaining a full, well‑balanced schedule that minimizes chair downtime.

What We’re Looking For

A polished, articulate communicator who can translate clinical recommendations into clear patient benefits.

Prior experience as a Treatment Coordinator, in an orthodontic (better) or dental/medical front office preferred (hospitality or luxury‑service backgrounds also welcome).

Solid understanding of dental/medical insurance terminology (we’ll train you on the orthodontic specifics).

Comfort with practice‑management software, digital imaging, and basic MS Office/Google Workspace tools.

Exceptional organization, attention to detail, and a proactive problem‑solving attitude.

Bonus: Current dental‑assisting license or experience taking orthodontic records.

Ready to Create Confident Smiles?

Email your resume and a brief cover letter to info@limestonehillsortho.com or hiring@limestonehillsortho.com with “TC Application” in the subject line. Learn more about us at Limestone Hills Orthodontics.

We can’t wait to welcome the next caring professional who will help our patients start their journey toward a beautiful, healthy smile—and be rewarded for every success along the way!

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