Dental Office Manager

Are you a value-driven and compassionate individual that believes in providing high level of patient care and excellent patient experience while operating in a team-based environment. Do you desire to work for an organization with alluring benefits, and a flexible work schedule? If the answer is YES, the Community Health Network (CHN) may be the right fit for you!

At Community Health Network, we are determined to create extraordinary experiences for our patients and our employees. Our objective is to provide opportunities that develop and grow careers in a team-oriented environment focused on patient care.

Community Health Network is seeking a full-time Patient Experience Supervisor (PXS). PXS is responsible for strengthening the organization's culture of service excellence and innovation by assisting the Patient Service Manager. Supervises staff engaged in patient experience activities including but not limited to, appointment check-in/out, payment collection, patient portal communications, insurance verification, and telehealth (phone and video) appointments.

Qualifications:

High school diploma or GED.
Minimum two-three (2-3) year of clerical or front office experience within a medical, behavioral health, and/or dental setting
Bilingual ability in Spanish, preferred.
Familiarity with office equipment: computer keyboarding, calculators, photocopiers, and faxes.
Ability to communicate clearly and effectively.
Ability to work with people of all socioeconomic levels.
Strong team player with a focus on collaboration.
Ability to respond effectively to the most sensitive inquiries or complaints.
Ability to handle multiple projects simultaneously.
Consumer advocate for quality health care and services.
Essential Job Duties:

Provides direction and day to day supervision for Patient Service Specialists with respect to the defined CHN customer service processes including listening skills, problem resolution and adherence to established guidelines while ensuring that production numbers in the call center are consistently met.
Provides mentorship and training for Patient Service Specialist. When needed provide Performance Improvement Plans (PIP) or Corrective Action Plans (CAP).
Resolve patient concerns by using critical thinking and problem-solving skills. Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization.
Tracks and trends outcomes, communicates data and goals, makes recommendations, and partners with leaders to develop and implement action plans.
Other duties as assigned within scope.
GENERAL INFORMATION

BENEFITS:

CHN offers a competitive benefits program:
Progressive time-off
401K with company matching
Fully paid health and dental coverage
Ongoing training/development and access to a variety of resources and tools
And More!
SALARY INFORMATION:

Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in similar positions.

ADDITIONAL JOB-RELATED INFORMATION:

Monday Friday, 7:30 AM 6:00PM, with a rotating weekend.
This position may require work in addition to regular hours and occasional weekends.
EEO Equal Employment Opportunity:

CHN is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination, harassment, and bullying based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

Job Type: Full-time

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance
Schedule:

10-hour shift
8-hour shift
Day shift
Monday to Friday
Weekend availability
Ability to commute/relocate:

Houston, TX 77089: Reliably commute or planning to relocate before starting work (Required)
Experience:

Customer service: 1 year (Required)
Medical receptionist: 1 year (Required)
Dental receptionist: 1 year (Required)
Language:

Spanish (Preferred)
Work Location: In person

Practice types:
General
Pedodontics
Periodontics
Orthodontics
Oral surgery
Prosthodontics
Multi-specialty
Multi doctor
Medicaid
HMO
PPO

Disposable gowns, Face shields, Goggles, Latex gloves, N95 masks, Nitrile gloves, Regular masks