Front Office Lead

At Elite Dental Wellness, we believe exceptional dentistry begins long before a patient sits in the dental chair. It starts with the first phone call, the first smile at the front desk, and every interaction that follows.

We're looking for a strong, experienced Front Office Lead who thrives on organization, leadership, accountability, and creating an exceptional patient experience.

This is not an Office Manager position.

This is a hands-on leadership role responsible for leading our administrative team, ensuring our front office systems run efficiently, coaching team members both in-office and remotely, and helping our practice achieve excellence every day.

If you're someone who naturally takes ownership, enjoys developing people, loves systems, and refuses to let details fall through the cracks, we'd love to meet you.

What You'll Be Responsible For:

Leadership

Lead, coach, and develop our front office team
Manage communication and accountability for both onsite and remote administrative team members
Conduct daily huddles and administrative check-ins Hold team members accountable to performance expectations
Create a positive, solution-oriented culture
Patient Experience

Ensure every patient receives a five-star experience from first contact through checkout
Resolve patient concerns with professionalism and empathy
Maintain high standards of hospitality and communication
Protect the Elite Dental Wellness brand in every interaction
Administrative Operations

Oversee scheduling efficiency and provider productivity
Monitor schedule utilization and minimize openings
Manage confirmations and patient communication
Ensure treatment plans move efficiently through the patient journey
Maintain accurate patient records and documentation
Coordinate administrative workflows with the clinical team
Insurance & Financial Coordination

Monitor insurance verification processes
Oversee claim submission workflows
Ensure accurate patient estimates
Assist in reducing outstanding insurance balances
Support collection goals and financial policies
Performance & KPIs

You'll play a major role in helping our practice meet key goals by tracking metrics such as:

Schedule utilization
New patient conversion
Treatment acceptance
Reappointment rate
Outstanding insurance claims
Collections
Same-day dentistry opportunities
Phone conversion
Administrative team productivity
You'll use data—not emotion—to coach and improve performance.

We're Looking For Someone Who...

Has 5+ years of dental front office experience
Has previous leadership or supervisory experience
Understands PPO insurance and dental billing
Is highly organized and detail-oriented
Can confidently coach and hold others accountable
Communicates professionally and positively
Is comfortable learning technology and improving systems
Remains calm under pressure
Loves solving problems instead of creating them

Bonus Qualifications

Experience with:

Open Dental
Flex Dental
Dental insurance coordination
Multi-provider practices
Remote team management
KPI reporting
Process improvement
Our Core Values

We're looking for someone who naturally demonstrates:

Ownership over excuses
Integrity in every decision
Compassion for patients and teammates
Continuous improvement
Professionalism
Positive leadership
Team-first mentality

Please do not call or email the office to apply.
Please use the "APPLY" button below to express your interest and provide a resume if you have one.